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Citrix IE 11 - Associating PDF's from web pages with READER where pro is installed.

New Here ,
Nov 09, 2016

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We run a virtualised environment with "Appsense" which controls amongst other things, access to applications. We have certain users on Citrix, who need Adobe Pro X, We have obviously installed, Along with Adobe Reader X which is sat on machine for all other users.

We are facing regular issue with IE 11, with No settings(I.E immediately after an IE settings reset) with have tried to open .pdf's from the intranet and wider internet.

As soon as we do, something tries to launch Adobe Pro, which "Appsense" refuses access to.

What we would expect to happen is that the file type association for the user(Under HKCU) pulls up the adobe file.

If the file is opened from disk, adobe reader pulls up the file.

We need to confirm and prevent whats causing this.

At present, the only adobe process enabled(which we can't seem to disable) is Adobe Smartselect.

Anyone able to offer options(beside give the user base of 1500 access to the licensed adobe pro application?)

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Citrix IE 11 - Associating PDF's from web pages with READER where pro is installed.

New Here ,
Nov 09, 2016

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We run a virtualised environment with "Appsense" which controls amongst other things, access to applications. We have certain users on Citrix, who need Adobe Pro X, We have obviously installed, Along with Adobe Reader X which is sat on machine for all other users.

We are facing regular issue with IE 11, with No settings(I.E immediately after an IE settings reset) with have tried to open .pdf's from the intranet and wider internet.

As soon as we do, something tries to launch Adobe Pro, which "Appsense" refuses access to.

What we would expect to happen is that the file type association for the user(Under HKCU) pulls up the adobe file.

If the file is opened from disk, adobe reader pulls up the file.

We need to confirm and prevent whats causing this.

At present, the only adobe process enabled(which we can't seem to disable) is Adobe Smartselect.

Anyone able to offer options(beside give the user base of 1500 access to the licensed adobe pro application?)

Topics

Acrobat

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367

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Adobe Employee ,
Nov 10, 2016

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Hi Jonathanh43087265

Would you let us know the version of Citrix you are running? Also, I would like to mention Acrobat/Reader X is declared End of support.

Citrix XenApp & XenDesktop — Enterprise Administration Guide Support Citrix versions.

Have you tried to test the issue with Reader DC?

Regards,
Tariq Dar.

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New Here ,
Nov 11, 2016

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We have a mix of Citrix.

6.5 and 7.6.3 LTS

Both are receiving the same issue.

Reader X is installed, as is Pro X. due to compatability issues with Legacy applications a steady/restrained upgrade approach is being performed on these(Intergrations with Imanage and other applications exist.)

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Adobe Employee ,
Nov 15, 2016

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Hi Jonathanh43087265,

I understand your concern.

But the problem is Acrobat/Reader X is declared End of Support. Which mean if any issue turns out to be a bug, nothing can be done anymore for the said version.

Regards,

Tariq Dar.

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