Clients report errors when downloading CC products from AUSST Server

[mmahoney812]

Hello,

I recently setup an AUSST server per adobe's instructions. The current error I am having is that when I open the creative cloud application on a client and try and download Photoshop CC2018 or any other Creative Cloud product, it fails around 5% with error code 113. BUT when I try and update Adobe CS6 product (Premiere Pro for example), it completes.

Any help would be greatly appreciated.

Thank you,

Mike

[rpandita]

Hi Mike,

Generic Download error

Fatal

_ERROR = 113

Download error. Unable to reach Adobe servers. Check your Internet connectivity and firewall settings, and then try again.

Check this link for self help - Troubleshoot errors using Creative Cloud log files

~Rohit

[mmahoney812 · Accepted solution]

Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike