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Clients report errors when downloading CC products from AUSST Server

Community Beginner ,
Feb 02, 2018

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Hello,

I recently setup an AUSST server per adobe's instructions. The current error I am having is that when I open the creative cloud application on a client and try and download Photoshop CC2018 or any other Creative Cloud product, it fails around 5% with error code 113. BUT when I try and update Adobe CS6 product (Premiere Pro for example), it completes.

Any help would be greatly appreciated.


Thank you,

Mike

Correct answer by mmahoney812 | Community Beginner

Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike

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Clients report errors when downloading CC products from AUSST Server

Community Beginner ,
Feb 02, 2018

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Hello,

I recently setup an AUSST server per adobe's instructions. The current error I am having is that when I open the creative cloud application on a client and try and download Photoshop CC2018 or any other Creative Cloud product, it fails around 5% with error code 113. BUT when I try and update Adobe CS6 product (Premiere Pro for example), it completes.

Any help would be greatly appreciated.


Thank you,

Mike

Correct answer by mmahoney812 | Community Beginner

Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike

Views

249

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 14, 2018

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Hi Mike,

Generic Download errorFatal_ERROR = 113Download error. Unable to reach Adobe servers. Check your Internet
connectivity and firewall settings, and then try again.

Check this link for self help - Troubleshoot errors using Creative Cloud log files

~Rohit

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Community Beginner ,
Feb 14, 2018

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Hello,

I fixed this with a fresh synchronization.

Thanks,

Mike

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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