Highlighted

completely uninstalling Creative Cloud Packager (Mac)

Community Beginner ,
Apr 14, 2017

Copy link to clipboard

Copied

Every time I launch the Creative Cloud packager on my Mac, it crashes transitioning from the Package Details window to the screen for selecting that apps to include. I need this to work on my profile of my Mac, so I would like to completely and manually remove the packager from my Mac and reinstall it fresh. Can someone let me know all the paths in the System, Library and ~/Library folders that might need to be included in this process. Please help.

It sounds like there is a permissions issue with your primary user account. Have you tried repairing permissions?

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

completely uninstalling Creative Cloud Packager (Mac)

Community Beginner ,
Apr 14, 2017

Copy link to clipboard

Copied

Every time I launch the Creative Cloud packager on my Mac, it crashes transitioning from the Package Details window to the screen for selecting that apps to include. I need this to work on my profile of my Mac, so I would like to completely and manually remove the packager from my Mac and reinstall it fresh. Can someone let me know all the paths in the System, Library and ~/Library folders that might need to be included in this process. Please help.

It sounds like there is a permissions issue with your primary user account. Have you tried repairing permissions?

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 14, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 17, 2017

Copy link to clipboard

Copied

Sign out of the packager, remove the app and rename the following folders.

1.      OOBE folder

Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder

2.      AAM folder

              Mac OS:  ~/Library/Application Support/Adobe/AAMUpdater

              Windows OS [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Apr 18, 2017

Copy link to clipboard

Copied

Hmm, sadly that did not fix my problem. I was able to log on as a different user on the same machine and could correctly create packages, but on my own primary account, it still crashes. Is their any other user-specific files that I could delete or uninstall?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 20, 2017

Copy link to clipboard

Copied

It sounds like there is a permissions issue with your primary user account. Have you tried repairing permissions?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...