Creative cloud - all information disappeared

[ruio65076828]

Good morning,

In the last 30 minutes we started receiveing creative cloud alerts warning us that projects were being eliminated from it. We confirmed and in fact all of our projects have disappeared from our cloud. Would it be possible to assist us on this matter? Is there any way that we can recover our projects? Many thanks.

[alisterblack · Accepted solution]

Hi,

Has your agreement ended or changed? Is your storage full?

For immediate help it may be useful to reach out to our support teams

To contact support please use one of the following options.

Creative Cloud for Enterprise - from the Admin Console go to the support tab to open a case. Phone and chat options are also available here.

Creative Cloud for Teams - from the CCT Admin Console go to the Help tab for chat and phone options.

Alternatively please go to  https://helpx.adobe.com/contact.html