Creative Cloud App (mac) not aware that network environment - proxy - has changed

Community Beginner ,
Mar 03, 2021 Mar 03, 2021

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I think there is a state bug in the way the Creative Cloud app on Mac detects network changes (or not).

 

I was on a network that used proxies and did not use any Adobe apps.

 

I've returned to a different network where proxies are not required.

 

The Creative Cloud menu bar option only now opens up to a screen requesting proxy sign in. Can't exit that screen. There is no option to skip this and just work with creative cloud (I needed to invite someone - quickly - but wasting time).

 

Need to recheck the network status to know if proxies are required or let the user skip this.

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correct answers 1 Correct Answer

Adobe Employee , Mar 11, 2021 Mar 11, 2021
Yes, you can remove the cached file from the following locations on Mac: > /Library/Application Support/Adobe/SLCache > /Library/Application Support/Adobe/SLStore > ~/library/>Application Support>Adobe>OOBE

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Adobe Employee ,
Mar 04, 2021 Mar 04, 2021

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Hello, 

If the machine is now on a different network (non-proxy environment) now, kindly close the application and services using task manager and re-launch the app. You can try after restarting the machine. Clearing the cache files from SLCache (C:/Program Files(x86)/Common Files/Adobe), SLStore (C:/Program Data(Hidden Folder)/Adobe), and OOBE (User directory>App Data>Local>Adobe) might work. 

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Thanks for the suggestion. Do you have the equivalent instructions for Mac?

 

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Yes, you can remove the cached file from the following locations on Mac:

> /Library/Application Support/Adobe/SLCache

> /Library/Application Support/Adobe/SLStore

> ~/library/>Application Support>Adobe>OOBE

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