Creative Cloud Captivate - Error 1603

Report · Jul 05, 2017

Hi everyone,

I am having trouble getting Adobe Captivate to install. I have used Creative Cloud Packager to download and package the application for Windows 10 x64, but I cannot get it to install.

Failing with a 1603 error. I have recreated the package from scratch, tried installing manually. I cannot get it to install.

I cannot see anything obvious in the log.

Can anyone assist?

Property(S): WindowsFolder.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\windows\
Property(S): Inf.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\windows\inf\
Property(S): SystemFolder.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\windows\SysWOW64\
Property(S): Drivers.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\windows\SysWOW64\drivers\
Property(S): IOSubSys.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\windows\SysWOW64\iosubsys\
Property(S): CatRootFldr.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\windows\SysWOW64\catroot\
Property(S): CommonFilesFolder.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\Program Files (x86)\Common Files\
Property(S): SonicShared.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\Program Files (x86)\Common Files\Sonic Shared\
Property(S): PXDrivers.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\Program Files (x86)\Common Files\Sonic Shared\PX Drivers\
Property(S): PXStorageFldr.D369970D_84F1_4034_AD04_376E78EC4B9D = C:\Program Files (x86)\Common Files\PX Storage Engine\
Property(S): VersionNT64 = 603
Property(S): PersonalFolder = C:\windows\system32\config\systemprofile\Documents\
Property(S): NetHoodFolder = C:\windows\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(S): FavoritesFolder = C:\windows\system32\config\systemprofile\Favorites\
Property(S): AppDataFolder = C:\windows\system32\config\systemprofile\AppData\Roaming\
Property(S): CommonFiles64Folder = C:\Program Files\Common Files\
Property(S): ProgramFiles64Folder = C:\Program Files\
Property(S): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(S): TempFolder = C:\windows\TEMP\
Property(S): RemoteAdminTS = 1
Property(S): WindowsVolume = C:\
Property(S): WindowsFolder = C:\windows\
Property(S): MsiNTProductType = 1
Property(S): ServicePackLevelMinor = 0
Property(S): ServicePackLevel = 0
Property(S): ProductCode = {6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE}
Property(S): WindowsBuild = 9600
Property(S): IS_PROGMSG_TEXTFILECHANGS_REPLACE = Replacing %s with %s in %s...
Property(S): UpgradeCode = {DA0FEFE9-230D-4904-BDAA-9C8B13635FC7}
Property(S): LIMITUI = 1
Property(S): ApplicationUsers = AllUsers
Property(S): AgreeToLicense = No
Property(S): _IsMaintenance = Change
Property(S): SetupType = Typical
Property(S): _IsSetupTypeMin = Typical
Property(S): IS_SQLSERVER_USERNAME = sa
Property(S): IS_SQLSERVER_AUTHENTICATION = 0
Property(S): RestartManagerOption = CloseRestart
Property(S): Display_IsBitmapDlg = 1
Property(S): MsiLogging = voicewarmupx
Property(S): ARPPRODUCTICON = ARPPRODUCTICON.exe
Property(S): DefaultUIFont = Tahoma8
Property(S): DialogCaption = InstallShield for Windows Installer
Property(S): DisplayNameCustom = Custom
Property(S): DisplayNameMinimal = Minimal
Property(S): DisplayNameTypical = Typical
Property(S): DWUSINTERVAL = 30
Property(S): ErrorDialog = SetupError
Property(S): PROGMSG_IIS_EXTRACTzDONE = Extracted information for IIS virtual directories...
Property(S): InstallChoice = AR
Property(S): INSTALLLEVEL = 100
Property(S): IS_COMPLUS_PROGRESSTEXT_COST = Costing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_INSTALL = Installing COM+ application: [1]
Property(S): IS_COMPLUS_PROGRESSTEXT_UNINSTALL = Uninstalling COM+ application: [1]
Property(S): IS_PROGMSG_XML_COSTING = Costing XML files...
Property(S): IS_PROGMSG_XML_CREATE_FILE = Creating XML file %s...
Property(S): IS_PROGMSG_XML_FILES = Performing XML file changes...
Property(S): IS_PROGMSG_XML_REMOVE_FILE = Removing XML file %s...
Property(S): IS_PROGMSG_XML_ROLLBACK_FILES = Rolling back XML file changes...
Property(S): IS_PROGMSG_XML_UPDATE_FILE = Updating XML file %s...
Property(S): ISVROOT_PORT_NO = 0
Property(S): Manufacturer = Adobe Systems Incorporated
Property(S): PIDTemplate = 12345<###-%%%%%%%>@@@@@
Property(S): ProductID = none
Property(S): ProductLanguage = 1033
Property(S): ProductName = Captivate
Property(S): ProductVersion = 1.0.0000
Property(S): PROGMSG_IIS_CREATEVROOT = Creating IIS virtual directory %s
Property(S): PROGMSG_IIS_CREATEVROOTS = Creating IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACT = Extracting information for IIS virtual directories...
Property(S): PROGMSG_IIS_EXTRACTDONE = Extracted information for IIS virtual directories...
Property(S): PROGMSG_IIS_REMOVESITE = Removing web site at port %d
Property(S): PROGMSG_IIS_REMOVEVROOT = Removing IIS virtual directory %s
Property(S): PROGMSG_IIS_REMOVEVROOTS = Removing IIS virtual directories...
Property(S): PROGMSG_IIS_ROLLBACKVROOTS = Rolling back virtual directory and web site changes...
Property(S): ProgressType0 = install
Property(S): ProgressType1 = Installing
Property(S): ProgressType2 = installed
Property(S): ProgressType3 = installs
Property(S): PROGMSG_IIS_EXTRACTDONEz = Extracted information for IIS virtual directories...
Property(S): RebootYesNo = Yes
Property(S): ReinstallModeText = omus
Property(S): PROGMSG_IIS_CREATEAPPPOOLS = Creating application Pools...
Property(S): PROGMSG_IIS_CREATEAPPPOOL = Creating application pool %s
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSION = Creating web service extension
Property(S): PROGMSG_IIS_CREATEWEBSERVICEEXTENSIONS = Creating web service extensions...
Property(S): PROGMSG_IIS_REMOVEAPPPOOL = Removing application pool
Property(S): PROGMSG_IIS_REMOVEAPPPOOLS = Removing application pools...
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSION = Removing web service extension
Property(S): PROGMSG_IIS_REMOVEWEBSERVICEEXTENSIONS = Removing web service extensions...
Property(S): PROGMSG_IIS_ROLLBACKAPPPOOLS = Rolling back application pools...
Property(S): PROGMSG_IIS_ROLLBACKWEBSERVICEEXTENSIONS = Rolling back web service extensions...
Property(S): DWUSLINK = CEFC8088FE7CB7E8C9AC977FA91C978F4E3CC78FFE0BE708CEBCE7AFC9BCA0DFAE7C80AFB9AC
Property(S): ARPURLINFOABOUT = http://www.adobe.com
Property(S): SHOWLAUNCHPROGRAM = 0
Property(S): ARPSYSTEMCOMPONENT = 1
Property(S): REBOOT = ReallySuppress
Property(S): VersionMsi = 5.00
Property(S): ARPCOMMENTS = This package is created by Creative Cloud Packager
Property(S): ARPNOMODIFY = 1
Property(S): INSTALLPH = 0
Property(S): INSTALLBL = 0
Property(S): SecureCustomProperties = INSTALLDIR;SUPPORTDIR
Property(S): PROGMSG_IIS_REMOVEWEBSITES = Removing IIS websites...
Property(S): PROGMSG_IIS_CREATEWEBSITE = Creating IIS website %s
Property(S): PROGMSG_IIS_CREATEWEBSITES = Creating IIS websites...
Property(S): MsiLogFileLocation = C:\Windows\Temp\Adobe_Cap.log
Property(S): ARPINSTALLLOCATION = C:\Program Files (x86)\Adobe\My Product Name\
Property(S): VersionDatabase = 200
Property(S): CLIENTPROCESSID = 4496
Property(S): CLIENTUILEVEL = 3
Property(S): CURRENTDIRECTORY = C:\temp\Captivate\Build
Property(S): MSIRESTARTCONTROLMANAGER = Disable
Property(S): ADOBEINSTALLDIR = C:\Program Files\Adobe\Adobe Captivate
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A95DFFC2-B5FC-4941-97C9-0ABF1513673F}
Property(S): COMPANYNAME = TAFE Queensland
Property(S): USERNAME = TAFE Queensland
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): ProductToBeRegistered = 1
MSI (s) (30:F0) [12:27:32:626]: Note: 1: 1708 
MSI (s) (30:F0) [12:27:32:627]: Product: Captivate -- Installation operation failed.
MSI (s) (30:F0) [12:27:32:627]: Windows Installer installed the product. Product Name: Captivate. Product Version: 1.0.0000. Product Language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 1603.
MSI (s) (30:F0) [12:27:32:644]: Deferring clean up of packages/files, if any exist
MSI (s) (30:F0) [12:27:32:644]: MainEngineThread is returning 1603
MSI (s) (30:C4) [12:27:32:647]: RESTART MANAGER: Session closed.
MSI (s) (30:C4) [12:27:32:647]: No System Restore sequence number for this installation.
=== Logging stopped: 6/07/2017  12:27:32 ===
MSI (s) (30:C4) [12:27:32:652]: User policy value 'DisableRollback' is 0
MSI (s) (30:C4) [12:27:32:652]: Machine policy value 'DisableRollback' is 0
MSI (s) (30:C4) [12:27:32:652]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (30:C4) [12:27:32:652]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (30:C4) [12:27:32:652]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (30:C4) [12:27:32:653]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (30:C4) [12:27:32:654]: Destroying RemoteAPI object.
MSI (s) (30:C0) [12:27:32:654]: Custom Action Manager thread ending.
MSI (c) (90:0C) [12:27:32:655]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (90:0C) [12:27:32:656]: MainEngineThread is returning 1603
=== Verbose logging stopped: 6/07/2017  12:27:32 ===

Report · Jul 05, 2017

These are the lines above and below "Return Value 3":

MSI (s) (30:F0) [12:27:32:410]: Executing op: ComponentUnregister(ComponentId={837BE3FF-E0CA-94EB-B01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:410]: Executing op: ComponentUnregister(ComponentId={837BE450-E0A6-94EB-B01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:411]: Executing op: ComponentUnregister(ComponentId={837BE4A1-E082-94EB-B01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:411]: Executing op: ComponentUnregister(ComponentId={837BE8BE-DE0C-94EB-B01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:411]: Executing op: ComponentUnregister(ComponentId={837BE4F2-E05E-94EB-B01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:411]: Executing op: ComponentUnregister(ComponentId={837BF1EB-D770-94EB-C01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:412]: Executing op: ComponentUnregister(ComponentId={837BF1EB-D770-94EB-B01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:412]: Executing op: ComponentUnregister(ComponentId={2ED7F8D8-D955-8A1D-C01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:412]: Executing op: ComponentUnregister(ComponentId={2ED7F8D8-D955-8A1D-B01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,)

MSI (s) (30:F0) [12:27:32:412]: Executing op: ComponentUnregister(ComponentId={837BF1EB-D770-94EB-A01F-C8B3B9A1E18E},ProductKey={6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE},BinaryType=1,PreviouslyPinned=1)

MSI (s) (30:F0) [12:27:32:413]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

MSI (s) (30:F0) [12:27:32:413]: Error in rollback skipped. Return: 5

MSI (s) (30:F0) [12:27:32:416]: Note: 1: 2318 2:

MSI (s) (30:F0) [12:27:32:417]: No System Restore sequence number for this installation.

MSI (s) (30:F0) [12:27:32:417]: Unlocking Server

MSI (s) (30:F0) [12:27:32:420]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

Action ended 12:27:32: INSTALL. Return value 3.

Property(S): DiskPrompt = [1]

Property(S): SourcedirProduct = {6C88FE4F-7DE5-4A74-8459-4FA2A1F99EFE}

Property(S): SOURCEDIR = C:\temp\Captivate\Build\

Property(S): CostingComplete = 1

Property(S): ROOTDRIVE = E:\

Property(S): ACTION = INSTALL

Property(S): UILevel = 2

Property(S): OriginalDatabase = C:\temp\Captivate\Build\Captivate.msi

Property(S): DATABASE = C:\windows\Installer\29538c.msi

Property(S): Privileged = 1

Property(S): MsiRunningElevated = 1

Property(S): RedirectedDllSupport = 2

Property(S): MsiWin32AssemblySupport = 6.3.14393.0

Property(S): MsiNetAssemblySupport = 4.6.1586.0

Property(S): Date = 6/07/2017

Property(S): Time = 12:27:32

Report · Jul 06, 2017

Hi jaylenem35233054 ,

Error 1603 on Windows is quite a generic error and simply means that an error has occurred and doesn't give us the exact cause of the error. Could you please check the PDAPP.log file under %temp% on one of the affected machines for an error code which would give us more details about the exact reason for this installation failure.

If you are not able to locate an error on that, please paste the content of this file from the last installation attempt so we can take a look at what may have caused this failure.

~Rohit

Report · Jul 05, 2017

information and Packager Links https://forums.adobe.com/thread/1586021

Adobe Community

Creative Cloud Captivate - Error 1603

1 Correct answer