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Creative Cloud Desktop App Update Failure

New Here ,
Feb 21, 2018

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I am very frustrated with the Adobe Creative Cloud Desktop application not updating. It hangs on the download constantly. We get either error 201 or 207 over and over again when I attempt to update.

We’re a business so I’ve worked my way through Adobe support documents and forum suggestions to no avail. We cannot use the typical suggestions of “disable your firewall” or “turn off your antivirus” or “make sure your security software isn’t blocking it”. Well, we could but our company attorney is going to want Adobe to tell us that in writing and assume all responsibility for liability in case our customer database is breached.

The problem is that Adobe releases an update to the Creative Cloud Desktop App which promptly locks my users out of font access, stock photo access, etc., until the update is performed. Except the update always errors out.

We’ve set up an internal Adobe update server per Adobe Support’s suggestion which works great for all the application updates EXCEPT the Creative Cloud Desktop application; that one still requires going to Adobe to download. Plus it has to be performed on each individual system that has Creative Cloud installed.

Adobe has direct download links except they don’t seem to be updated in a timely manner. The Creative Cloud Desktop application wants to update to version 4.4.1.298 and the direct download link on Adobe’s site is still pointing to 4.4.0.294 two days after the update was released. That method works great, when it’s updated, as I can do one single download and then install it across the network to all the affected systems.

If anyone has any suggestions I'd love to hear them because this is frustrating me to no end.

Please Adobe, work with us! Update the direct download links as soon as an update is released or allow our local server to handle the updates to the Creative Cloud Desktop application!

Hi myronb41219017 ,

I am not sure where you are looking at but 4.4 has already been pushed for both Mac and Windows.

Download Creative Cloud desktop app

~Rohit

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Creative Cloud Desktop App Update Failure

New Here ,
Feb 21, 2018

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I am very frustrated with the Adobe Creative Cloud Desktop application not updating. It hangs on the download constantly. We get either error 201 or 207 over and over again when I attempt to update.

We’re a business so I’ve worked my way through Adobe support documents and forum suggestions to no avail. We cannot use the typical suggestions of “disable your firewall” or “turn off your antivirus” or “make sure your security software isn’t blocking it”. Well, we could but our company attorney is going to want Adobe to tell us that in writing and assume all responsibility for liability in case our customer database is breached.

The problem is that Adobe releases an update to the Creative Cloud Desktop App which promptly locks my users out of font access, stock photo access, etc., until the update is performed. Except the update always errors out.

We’ve set up an internal Adobe update server per Adobe Support’s suggestion which works great for all the application updates EXCEPT the Creative Cloud Desktop application; that one still requires going to Adobe to download. Plus it has to be performed on each individual system that has Creative Cloud installed.

Adobe has direct download links except they don’t seem to be updated in a timely manner. The Creative Cloud Desktop application wants to update to version 4.4.1.298 and the direct download link on Adobe’s site is still pointing to 4.4.0.294 two days after the update was released. That method works great, when it’s updated, as I can do one single download and then install it across the network to all the affected systems.

If anyone has any suggestions I'd love to hear them because this is frustrating me to no end.

Please Adobe, work with us! Update the direct download links as soon as an update is released or allow our local server to handle the updates to the Creative Cloud Desktop application!

Hi myronb41219017 ,

I am not sure where you are looking at but 4.4 has already been pushed for both Mac and Windows.

Download Creative Cloud desktop app

~Rohit

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Adobe Community Professional ,
Feb 21, 2018

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New Here ,
Feb 21, 2018

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Interestingly enough, logging on to the Adobe FTP site shows that the Macintosh version of the Creative Cloud Desktop App (4.4.1.298) was posted on Feb 14, 2018 but the Windows version still hasn’t been posted as of this morning. I know the two versions may have been released on different days but the Desktop App started bugging my Windows users a couple of days ago and we still can't download it.

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Adobe Employee ,
Feb 21, 2018

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Hi myronb41219017 ,

I am not sure where you are looking at but 4.4 has already been pushed for both Mac and Windows.

Download Creative Cloud desktop app

~Rohit

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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