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Creative Cloud desktop App (Windows 7) pushing out App Updates that are not supported

Contributor ,
Dec 18, 2019

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Why is the CC App prompting updates to new versions of the Apps (Premiere Pro, After Effects, Media Encoder, etc...) that are stated under system requirements that Windows 10 is minimum OS required? Why is the CC App allowing App vers that do not support Windows 7?

 

Windows 7 because our company has not rolled out Windows 10 updates yet and because until recent months, we had other 3rd party software that did not work properly on Windows 8 or 10.

 

So regardless of why the computer has Windows 7 - WHY is the CC App allowing versions of Adobe's apps to be installed when it is stated that Windows 10 is requried? The consequence is having ver of the apps that are now not working correctly or missing features.

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Creative Cloud desktop App (Windows 7) pushing out App Updates that are not supported

Contributor ,
Dec 18, 2019

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Why is the CC App prompting updates to new versions of the Apps (Premiere Pro, After Effects, Media Encoder, etc...) that are stated under system requirements that Windows 10 is minimum OS required? Why is the CC App allowing App vers that do not support Windows 7?

 

Windows 7 because our company has not rolled out Windows 10 updates yet and because until recent months, we had other 3rd party software that did not work properly on Windows 8 or 10.

 

So regardless of why the computer has Windows 7 - WHY is the CC App allowing versions of Adobe's apps to be installed when it is stated that Windows 10 is requried? The consequence is having ver of the apps that are now not working correctly or missing features.

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Creative Cloud

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137

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Adobe Employee ,
Dec 23, 2019

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Hi Soundgarden,

 

The entire description of the problem you've shared is strange, the CC app in it's normal behavior won't show CC 2019 & above ( Windows 10 compatible) apps on a Windows 7 machine at all. I personally have never come across such a behavior to be honest.

 

That brings to the next point, how your installation succeeded on an incompatible OS is doubtful, please share more details on any specific deployment methods used (if any), Creative Cloud desktop app version, Application version(which as per you is not compatible with Windows 7) to start with so we can point to something definite. 

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