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Creative Cloud Install Error That Isn't in the support tab

New Here ,
Sep 14, 2020

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When I try to install the creative cloud, it just errors saying that the creative cloud is required to resolve the problem. Also, when I try to uninstall the program from the control panel, (because for some reason it thinks it is installed) it just does nothing and doesn't uninstall. I'm running the program on a brand new surface pro and using an account provided by my school district.

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Cloud storage web assets, Collaboration, File sync, Libraries

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Creative Cloud Install Error That Isn't in the support tab

New Here ,
Sep 14, 2020

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When I try to install the creative cloud, it just errors saying that the creative cloud is required to resolve the problem. Also, when I try to uninstall the program from the control panel, (because for some reason it thinks it is installed) it just does nothing and doesn't uninstall. I'm running the program on a brand new surface pro and using an account provided by my school district.

Topics

Cloud storage web assets, Collaboration, File sync, Libraries

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40

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Adobe Employee ,
Sep 14, 2020

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Aaron, what type of Creative Cloud membership are you attempting to use on the computer?  I am not seeing an individual membership assigned to the e-mail address you used to post to this public discussion forum.  Do you own and manage the computer and network that you are attempting to utilize a Creative Cloud membership on?

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New Here ,
Sep 14, 2020

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Yes, I own the computer and network, but the membership i'm using is "Adobe for Enterprise" and has all 39 apps included

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Adobe Employee ,
Sep 14, 2020

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Thanks, Aaron, the discussion was moved to the correct spot and is now located in the Enterprise & Teams forum.  For your next steps please contact your educational institutions Creative Cloud plan administrator for assistance.

 

If you are a Creative Cloud plan administrator then please use the process listed in https://helpx.adobe.com/enterprise/using/admin-console.html to submit a support case through the admin console.

 

The suggestions and solutions that you see via Social Media, and in the other discussion forums, are likely not applicable to your circumstances, Aaron.

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