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Hi,
after successfully downloading the CC installer app.
Create Image and start the installation
CC_Complete_MacOS_en_12.2016_Install.pkg
After 5 minutes the installation terminated without error code. "Call Adobe support... "
MacOS 10.12
iMac Mid 2011
I've run the CC Uninstaller, the CC Clean Tool and the CC Installer several times.
Meanwhile I installed again successfully Adobe CS6 to go on working.
Any help is appreciated. I'm unable to use any Adobe CC products until I can get this resolved.
PDapp.log
Several times I get:
...
[INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 210685 | Launch Process With Task
[FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 210685 | The return code from the Adobe Installer Process is (20).Stopping the uninstallation process.
...
End of file
| [INFO] | | ASU | OPM | OPM | | | 210685 | Build Version - 10.0.0.89
| [INFO] | | ASU | OPM | OPM | | | 210685 | Logging Level verbosity Set to 4
| [INFO] | | ASU | OPM | OPM | | | 210685 | Schema version and schema compatibility version are same or greater than current
| [INFO] | | ASU | OPM | OPM | | | 210685 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
| [INFO] | | ASU | OPM | OPM | | | 210685 | No Record found for the input fields in opm_getValueForKey
| [INFO] | | ASU | DeploymentManager | | | | 210685 | Event Guid generated is: 'e42d694d-8ec5-43e4-9f21-c635d562e991'
| [INFO] | | ASU | DeploymentManager | | | | 210685 | Waiting for the async thread to get the task completed
| [INFO] | | ASU | DeploymentManager | | | | 212223 | Async thread is completed. Now exiting from function.
| [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 210685 | The install workflow is terminating.
Thanks!
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what do you mean by 'create image'?
do you have an enterprise license and you're trying to create an installation package?
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I have an Adobe ETLA License.
Download .dmg and .part files and on the Mac an image is created.
I get a "CC_Complete_MacOS_en_12.2016_Install.pkg" file
So I do not think this is a download and extract issue.
I read that maybe there is a permission problem, so I copy the .pkg to the Desktop, chmod 777 and start installation.
Installation asked for Admin password an starts to install packages.
After 5 minutes installation is terminated.
You need PDapp.log file?
Thanks.
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Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.
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No other suggestions?
Still installation does not run on this Mac.