Creative Cloud Keeps Re-Installing Itself

New Here ,
Dec 04, 2020 Dec 04, 2020

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Hello Community,

 

This is the 2nd post for this issue as I don't see the last one anymore?! Here is the previous response from an Adobe Employee: (I originally uninstalled everything Adobe, then did a fresh install of just Acrobat Pro DC)

 

"Hope you are doin well and sorry for the trouble. As described, After reinstalling the Acrobat Pro DC , the Creative Cloud, Adobe Acrobat Distiller DC, and Adobe Acrobat Reader have all shown up in the list of installed programs.

Adobe Acrobat distiller is an integral part of the application and runs in the background. It is used to convert the Postscript documents to Acrobat PDF format.

As mentioned you dont want the Creative Cloud Desktop Aplication and Acrobat Reader DC, you may remove the applications from the installed applications from the control pannel menu (For Windows) or you may move the application to trash (For Mac)

If it still doesn't work, you may use the Acrobat Cleaner tool to remove the applications using the link https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer once and reinstall the Acrobat DC from the direct download link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Regards

Amal"

 

 

I am helping a user who is having issues with his computer coming out of Sleep mode, and it being unresponsive. We have isolated the issue down to Creative Cloud. I have twice now uninstalled the software via the normal Windows 10 add/remove software tool, then I used the Adobe uninstall tool mentioned above. Creative Cloud keeps re-installing itself. Is there anyway to block it from installing on it's own? The only Adobe product the user wants is Acrobat Pro DC. Any help is welcome!

 

 

Thank you! 🙂

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Acrobat, Troubleshooting

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correct answers 1 Correct Answer

Adobe Employee , Dec 17, 2020 Dec 17, 2020
Hello,  It seems that the system is restoring to the last restore point after restarting the machine. This might be a machine specific issue.  You can use the creative cloud uninstaller to remove the creative cloud desktop app:: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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Adobe Employee ,
Dec 17, 2020 Dec 17, 2020

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Hello, 

It seems that the system is restoring to the last restore point after restarting the machine. This might be a machine specific issue. 

You can use the creative cloud uninstaller to remove the creative cloud desktop app:: https://helpx.adobe.com/in/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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Explorer ,
May 24, 2021 May 24, 2021

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Adobe Acrobat and Creative Cloud are wholly UNRELIABLE APPLICATIONS. I have been in this loop for 3 years now with the daily reinstalls of CC.

i pay $60/month for this garbage with no solution in sight except for these workarounds which take HOURS because while these workarounds are being employed, this trash also eats up all your resources, taking them even longer. I believe it is time for a class action lawsuit.

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Explorer ,
May 24, 2021 May 24, 2021

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Works perfectly fine on my iPhone but rarely on my Win 10 PC. (No jokes about my PC, MAC users!)

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Explorer ,
May 24, 2021 May 24, 2021

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LATEST

I simply dont trust this company as being "reliable" in all categories, as I did with their standalone tools 10-30 years ago... Sad.

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