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Creative Cloud Packager build does not install

New Here ,
Aug 08, 2017

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Hi,

I have used the CC Packager to package all the Adobe products for Windows. This has worked successfully.

When installing on a Windows 7 PC, after 30 minutes there is an error message "Installation Failed. Please refer to PDApp.log for more information. Click Here for help"

It seems to install most of the programs, and then rolls back uninstalling them all.

The PDApp.log file has 500kB of garbage such as:

Failed to get value for conflicting processes...

Failed to find Node

ERROR Failed Delete backed up assets

The Bootstrapper seems to be missing

Correcting Dependencies in local db.

Failed to open media db session at source path

Failed to correct the dependencies. Installation May fail.

I have tried various self help links without success, thanks.

You write you have packaged all Adobe products for Windows. Have you checked the system requirements for these products first? Adobe XD, for example, is not supported on Windows 7 and will lead to installation failure.

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Creative Cloud Packager build does not install

New Here ,
Aug 08, 2017

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Hi,

I have used the CC Packager to package all the Adobe products for Windows. This has worked successfully.

When installing on a Windows 7 PC, after 30 minutes there is an error message "Installation Failed. Please refer to PDApp.log for more information. Click Here for help"

It seems to install most of the programs, and then rolls back uninstalling them all.

The PDApp.log file has 500kB of garbage such as:

Failed to get value for conflicting processes...

Failed to find Node

ERROR Failed Delete backed up assets

The Bootstrapper seems to be missing

Correcting Dependencies in local db.

Failed to open media db session at source path

Failed to correct the dependencies. Installation May fail.

I have tried various self help links without success, thanks.

You write you have packaged all Adobe products for Windows. Have you checked the system requirements for these products first? Adobe XD, for example, is not supported on Windows 7 and will lead to installation failure.

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1.5K

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Aug 08, 2017 0
Adobe Employee ,
Aug 08, 2017

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Aug 08, 2017 1
New Here ,
Aug 09, 2017

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Yes I have a very similar issue I've had this before I'm fairly confident that its a missing pre req such as .net or C++ but I don't know what yet

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Aug 09, 2017 0
Adobe Employee ,
Aug 10, 2017

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You write you have packaged all Adobe products for Windows. Have you checked the system requirements for these products first? Adobe XD, for example, is not supported on Windows 7 and will lead to installation failure.

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Aug 10, 2017 1