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Creative Cloud Packager Error

New Here ,
Jul 25, 2018

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I'm trying to create packages with CCP and it keeps failing. It states "Please connect to internet and retry". I am connected and it does download several items before it fails.

I have made sure all ports are open and nothing is being blocked. I think there is an issue with Adobe's DNS entries.

My client tries to connect to ffc-crawler.oobesaas.adobe.com which is a CNAME of web-stage.corp.adobe.com. The problem is web-stage.corp.adobe.com doesn't seem to exist. I queried it against Google's DNS servers and other and all return with no result.

Any thoughts?

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from regular forum to deployment forum... Mod]

Our engineering teams are aware of this issue and are investigating as a priority. We will keep this thread updated.

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Creative Cloud Packager Error

New Here ,
Jul 25, 2018

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I'm trying to create packages with CCP and it keeps failing. It states "Please connect to internet and retry". I am connected and it does download several items before it fails.

I have made sure all ports are open and nothing is being blocked. I think there is an issue with Adobe's DNS entries.

My client tries to connect to ffc-crawler.oobesaas.adobe.com which is a CNAME of web-stage.corp.adobe.com. The problem is web-stage.corp.adobe.com doesn't seem to exist. I queried it against Google's DNS servers and other and all return with no result.

Any thoughts?

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from regular forum to deployment forum... Mod]

Our engineering teams are aware of this issue and are investigating as a priority. We will keep this thread updated.

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Most Valuable Participant ,
Jul 25, 2018

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Links for help with the Packager

-information and Packager Links https://forums.adobe.com/thread/1586021

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Adobe Employee ,
Jul 26, 2018

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Our engineering teams are aware of this issue and are investigating as a priority. We will keep this thread updated.

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Adobe Employee ,
Jul 26, 2018

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Hi,

Our engineers report that they have made some changes and they believe the issue is now resolved. If you can confirm we would be grateful.

Please purge the CCP cache first, then restart CCP.

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Caladel LATEST
New Here ,
Jul 31, 2018

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Thanks for the help.

I am able to successfully complete CCP builds now.

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