Creative Cloud Packager - Server not responding

New Here ,
Jun 02, 2021 Jun 02, 2021

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Hi,

I just downloaded the latest version 1.14.0.59 and when I execute it , after several minutes waiting I receive an error "Server not responding. Please try again later".

At first we thought about our network firewall or even windows firewall but we didnt find any traffic blocked.

Thinking that maybe there was certificate pinning in place, we also tried to whitelist the source IP in our SSL decryption device. Same result, server not responding.

 

Does anyone have the same issue ? any idea about what could be the reason behind?

 

Many thanks.

 

 

 

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Cloud storage web assets

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Adobe Community Professional ,
Jun 02, 2021 Jun 02, 2021

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New Here ,
Jun 03, 2021 Jun 03, 2021

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Thanks John. 

 

I am currently using the portal to download the installation packages.

 

My goal and my issue is the create of uninstall packages. Acording to the portal this could be done using CCP but unfortunately I receive a "Server not responding" error each time I execute it.

 

adobeuninstall.PNG

 

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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Without a screenshot of the error, it's a bit difficult to understand whats going on. However, could you take a look at the following article and see if it helps. This contains a fix for issues that customers may face on Windows. https://helpx.adobe.com/enterprise/kb/ccp-windows-sign-in-issue.html

 

Let us know if this helps.

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