Highlighted

Creative Cloud Packager Stuck

New Here ,
Aug 04, 2016

Copy link to clipboard

Copied

This is my first foray into CC.  Currently have CS6 installed on the target machines.

Standard Windows 7 Pro machines, fully patched and ready to go.

Logged into my admin console on adobe.com, downloaded the Creative Cloud Packager.

I want the software licensed to a device, not a user.

I think I've selected all the relevant tick boxes within the Packager.

I select the software I'd like to install, click go, and away it goes until 81%.

I've tried it twice, letting the program run for 3+hours each time. 

Each time it stops at 81%.  The app is marked as running in TaskManager.

Am I impatient or is this normal?

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud Packager Stuck

New Here ,
Aug 04, 2016

Copy link to clipboard

Copied

This is my first foray into CC.  Currently have CS6 installed on the target machines.

Standard Windows 7 Pro machines, fully patched and ready to go.

Logged into my admin console on adobe.com, downloaded the Creative Cloud Packager.

I want the software licensed to a device, not a user.

I think I've selected all the relevant tick boxes within the Packager.

I select the software I'd like to install, click go, and away it goes until 81%.

I've tried it twice, letting the program run for 3+hours each time. 

Each time it stops at 81%.  The app is marked as running in TaskManager.

Am I impatient or is this normal?

Views

1.1K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 08, 2016

Copy link to clipboard

Copied

Anyone? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 08, 2016

Copy link to clipboard

Copied

24hrs to troubleshoot because the authentication servers are offline.  Sure am glad school isn't starting and I need to image 200 machines or anything. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 21, 2016

Copy link to clipboard

Copied

rlindenschmidt,

I'm having the exact same problem here....

An just posted a similar problem to you -

The only suggestion I have you might try is to:

make packages with  less apps....

It worked for me but has now stopped with say - 2 apps, so i'm in trouble...

Good luck,

If you found any clues - let the board know.

Regards,

Mark O'Neil

IT Services

Bialik College

Melbourne, Australia

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Aug 22, 2016

Copy link to clipboard

Copied

If you experience errors when building packages the first thing to try is deleting the cache.

Go to the drop down Welcome menu and choose Preferences. Then purge the cache folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 22, 2016

Copy link to clipboard

Copied

Alister,

          Thanks for your reply,

I my case - I Have tried this and even moved the location of the cache.

But it still gets the "Oops" message - but I'll try again.

Not sure how rlindenschmidt went but definitely something to try..

Anymore tips?

Regards,

Mark O'Neil

IT Services

Bialik College

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Aug 23, 2016

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Aug 23, 2016

Copy link to clipboard

Copied

Alister,

          Thanks for the suggestion,

I have tried that and to no avail...

In fact I have tried CCP on 2 different windows 8.1 workstations and W10 virtual desktop - same issue.

I have added my IP's of these devices to a "Firewall bypass" list in our firewall.

So as it stands - I cannot make a package with just "Dreamweaver" in it.....

Yet managed to make a few packages last week...

It's really baffling.

Thanks,

Mark O'Neil

IT Services

Bialik College

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Aug 24, 2016

Copy link to clipboard

Copied

To narrow this down, try using CCP outside of your network if possible.

If this issue is only occurring within your network refer to the following:

Adobe Creative Cloud Network Endpoints

- This will give you a full breakdown of endpoints to whitelist.

Proxy support in Adobe Creative Cloud Products

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...