Highlighted

Creative Cloud - Unable to reach Adobe servers. Please check firewall...

New Here ,
Oct 10, 2016

Copy link to clipboard

Copied

Let me preface this by saying that I have read through about 5 or 6 posts that had this same problem. I have uninstalled and reinstalled creative cloud about 6 times. I have tried logging in with the firewall on and with it off. I have gone to the direct download site Adobe CC 2013 Direct Download Links: Creative Cloud 2013 Release | ProDesignTools  located here and tried downloading creative cloud from here. Still doesn't work. I go to Clemson University, and we are able to download the Adobe suite for free, but I can't unless I can log into creative cloud. I get to the login page, enter my enterprise ID, and it takes me into a different window where I enter my school username and password. It then loads for about 20 seconds then displays this window. I have been trying to login for the past 2 weeks to no avail. I have tried everything, and I don't know what else to do. Do you guys have any suggestions? (Also, I have tried changing my default browser. That didn't work either.

snip_20161010115559.png

This document covers all the required endpoints for Creative Cloud.

Views

2.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud - Unable to reach Adobe servers. Please check firewall...

New Here ,
Oct 10, 2016

Copy link to clipboard

Copied

Let me preface this by saying that I have read through about 5 or 6 posts that had this same problem. I have uninstalled and reinstalled creative cloud about 6 times. I have tried logging in with the firewall on and with it off. I have gone to the direct download site Adobe CC 2013 Direct Download Links: Creative Cloud 2013 Release | ProDesignTools  located here and tried downloading creative cloud from here. Still doesn't work. I go to Clemson University, and we are able to download the Adobe suite for free, but I can't unless I can log into creative cloud. I get to the login page, enter my enterprise ID, and it takes me into a different window where I enter my school username and password. It then loads for about 20 seconds then displays this window. I have been trying to login for the past 2 weeks to no avail. I have tried everything, and I don't know what else to do. Do you guys have any suggestions? (Also, I have tried changing my default browser. That didn't work either.

snip_20161010115559.png

This document covers all the required endpoints for Creative Cloud.

Views

2.0K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Enthusiast ,
Oct 11, 2016

Copy link to clipboard

Copied

You need that the people of TI unlock this ports Configure ports 1935, 443, & 80 for Adobe Connect

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 11, 2016

Copy link to clipboard

Copied

I don't think the Adobe Connect thing will work for me because I don't have Adobe Connect on my computer. Not sure if I'm missing something here.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Oct 12, 2016

Copy link to clipboard

Copied

This document covers all the required endpoints for Creative Cloud.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Oct 12, 2016

Copy link to clipboard

Copied

Okay I'll try that. Quick question, how do I whitelist those endpoints? Is it through Windows Firewall or does it have to be through Chrome?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Oct 11, 2016

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Oct 13, 2016

Copy link to clipboard

Copied

These would be whitelisted in the firewall, if you are in a managed network (at work or college for example) you would need to ask your IT admins to do this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Feb 24, 2018

Copy link to clipboard

Copied

I just had the same issue and it turned out to be an issue with Adobe binaries not able to communicate through IPv6 (I had Dualstack implemented together with 6RD implementation through my ISP)... All I had to do is disable IPV6 on my desktop and the program can now connect to adobe servers with no problems. Adobe needs to make all their cloud endpoints IPV6 compatible.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...