Highlighted

Creative Cloud very slow only on a specific licence

New Here ,
Mar 02, 2017

Copy link to clipboard

Copied

Hi,

We purchased creative cloud for teams and for now we are using only the storage and extract, no installation made or anything else.

In every access to one of the team members account we are experiencing intolerable slowness, every page load is could be like 20-30 seconds...

In the same PC when I'm login in with account that is not belong to the last purchased all good and smooth..

Can we get some help on this issue. please.

Thanks.

Hi,

It sounds like we will have to troubleshoot the account that is having difficulties. Can you please Contact Customer Care and quote the Adobe ID and they should be able to check that. Thanks.

Views

121

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud very slow only on a specific licence

New Here ,
Mar 02, 2017

Copy link to clipboard

Copied

Hi,

We purchased creative cloud for teams and for now we are using only the storage and extract, no installation made or anything else.

In every access to one of the team members account we are experiencing intolerable slowness, every page load is could be like 20-30 seconds...

In the same PC when I'm login in with account that is not belong to the last purchased all good and smooth..

Can we get some help on this issue. please.

Thanks.

Hi,

It sounds like we will have to troubleshoot the account that is having difficulties. Can you please Contact Customer Care and quote the Adobe ID and they should be able to check that. Thanks.

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Mar 02, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Mar 02, 2017

Copy link to clipboard

Copied

Hi,

I understand that you are Creative Cloud storage via a web browser?

Can you confirm?

If so, please try a different browser and/or delete the cookies and cache for the browser.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Mar 02, 2017

Copy link to clipboard

Copied

Yes, via web browser.

We tried other browsers / Machines , deleting cache and cookies, incognito mode and more...

And as I mentioned already, in the same browser and machine, other account that is not belong to this team license working just fine.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Mar 03, 2017

Copy link to clipboard

Copied

Hi,

It sounds like we will have to troubleshoot the account that is having difficulties. Can you please Contact Customer Care and quote the Adobe ID and they should be able to check that. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...