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Creative Cloud will not update error code P201, deleted and reinstalled gives same error

Community Beginner ,
Jul 27, 2019

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Tried to update Creative Cloud but the process was stopped at 17% with error code 201, I have turned off the firewalls and have verified i have access to the adobe server. So I know this is not a network issue. I tried deleting CC from the desktop and reinstalling but I receive the same error code P201.  I have an HP EliteDesk with windows 10. Any ideas?

Hello Jesse,

Could you try downloading Adobe Creative cloud using the direct download and then try to login and check if you can open the desktop application and install any of the Creative cloud apps.

How to download Creative Cloud desktop app

Thanks,

Nikhil Gupta

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Creative Cloud will not update error code P201, deleted and reinstalled gives same error

Community Beginner ,
Jul 27, 2019

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Tried to update Creative Cloud but the process was stopped at 17% with error code 201, I have turned off the firewalls and have verified i have access to the adobe server. So I know this is not a network issue. I tried deleting CC from the desktop and reinstalling but I receive the same error code P201.  I have an HP EliteDesk with windows 10. Any ideas?

Hello Jesse,

Could you try downloading Adobe Creative cloud using the direct download and then try to login and check if you can open the desktop application and install any of the Creative cloud apps.

How to download Creative Cloud desktop app

Thanks,

Nikhil Gupta

Views

929

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Adobe Community Professional ,
Jul 28, 2019

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confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

do you see both logos?

if you can and still see a connection error, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

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Community Beginner ,
Jul 29, 2019

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I do see both logos.

I am not familiar with white list, do you possibly have instructions on how to perform that function.

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Adobe Community Professional ,
Jul 29, 2019

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google your router's manufacturer and model number for instructions on how to white list.

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Community Beginner ,
Jul 30, 2019

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There is nothing on google about white listing a router. I asked a question on this forum hoping someone from adobe would have an answer to my problem, not for someone to tell me just google it.

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Adobe Community Professional ,
Jul 30, 2019

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these are user-to-user forums. 

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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Adobe Employee ,
Jul 30, 2019

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The UPS Store 230314, if you are using a work computer, connected to a managed network, then please work with your I.T. department to verify you have access to the servers listed in the document offered by Kglad.  Based on the current error, you are currently being blocked from applying the update yourself.

I also reviewed the account you used to post to this public discussion forum, and it appears that you have a Creative Cloud for Team membership.  If your I.T. department is unable, or unwilling, to unblock the necessary servers, then please work with your Creative Cloud for Team admin.  They can deploy the updates to your computer, without unblocking the required servers.

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Adobe Employee ,
Jul 30, 2019

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Moving this discussion to the Enterprise & Teams forums.

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Adobe Employee ,
Jul 31, 2019

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Hello Jesse,

Could you try downloading Adobe Creative cloud using the direct download and then try to login and check if you can open the desktop application and install any of the Creative cloud apps.

How to download Creative Cloud desktop app

Thanks,

Nikhil Gupta

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Community Beginner ,
Jul 31, 2019

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I actually contacted Adobe Customer Support Chat who send me a direct download zip file and that solved the problem. They said this is a common problem.

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