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CreativeCloud setup fails. Log File to follow.

New Here ,
Mar 08, 2016

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I created a package using the CC Packager and selecting the programs I wanted. I included Acrobat Pro DC. I ran it from the network using the MSI file and found that Acrobat didnt install. I researched this and found the following page: Deploy Adobe Acrobat XI or DC which explains that Acrobat will not install unless setup.exe is run. I reverted the computer I was testing on, using a system restore to before Adobe CC was installed. Then I ran the same package but this time used the setup.exe from the network. It has failed every time, I have tried it using a batch file in --silent mode, as well as running "as administrator" (and I am logged in as an administrator).

03/08/16 10:47:46:958 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Build Version - 1.9.4.5

03/08/16 10:47:46:958 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Logging Level verbosity Set  to 4

03/08/16 10:47:48:679 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

03/08/16 10:47:48:679 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Bootstrapper launch location is :: \\vs-lcs-fs-01\FS-01 Share\Tech$\Applications\Adobe\Acrobat_CCloud2\Build\ASU\Set-up.dat

03/08/16 10:47:49:070 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Build Version - 9.0.1.57

03/08/16 10:47:49:070 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Logging Level verbosity Set  to 4

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Schema version and schema compatibility version are same or greater than current

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | No Record found for the input fields in opm_getValueForKey

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Released OPM refrence successfully in opm_freeLibRef

03/08/16 10:47:50:759 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Build Version - 1.9.4.5

03/08/16 10:47:50:759 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Logging Level verbosity Set  to 4

03/08/16 10:47:50:759 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | The return code from the Bootstrapper Process is (0).

03/08/16 10:47:50:806 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Successfully fetched the optionXML content from MSI database ...

03/08/16 10:47:50:806 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | The install language for Acrobat from the fallback map (en_US)

03/08/16 10:47:51:087 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 6492 | CreateProcess failed. PathToProcess does not exist.

03/08/16 10:47:51:087 | [FATAL] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Failed to launch the Adobe Installer process.Stopping the installation process.

03/08/16 10:47:51:087 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Failed in Acrobat deployment (0).Stopping the installation process.

03/08/16 10:47:52:782 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6108 | Setup exiting with return code (5)

What is the solution? I need a way to install a selection of CC2015 products including Acrobat DC. I would prefer to be able to run it with no interaction required, from a command line or batch file, with the package on the network.

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CreativeCloud setup fails. Log File to follow.

New Here ,
Mar 08, 2016

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I created a package using the CC Packager and selecting the programs I wanted. I included Acrobat Pro DC. I ran it from the network using the MSI file and found that Acrobat didnt install. I researched this and found the following page: Deploy Adobe Acrobat XI or DC which explains that Acrobat will not install unless setup.exe is run. I reverted the computer I was testing on, using a system restore to before Adobe CC was installed. Then I ran the same package but this time used the setup.exe from the network. It has failed every time, I have tried it using a batch file in --silent mode, as well as running "as administrator" (and I am logged in as an administrator).

03/08/16 10:47:46:958 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Build Version - 1.9.4.5

03/08/16 10:47:46:958 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Logging Level verbosity Set  to 4

03/08/16 10:47:48:679 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...

03/08/16 10:47:48:679 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Bootstrapper launch location is :: \\vs-lcs-fs-01\FS-01 Share\Tech$\Applications\Adobe\Acrobat_CCloud2\Build\ASU\Set-up.dat

03/08/16 10:47:49:070 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Build Version - 9.0.1.57

03/08/16 10:47:49:070 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Logging Level verbosity Set  to 4

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Schema version and schema compatibility version are same or greater than current

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | _opm_handle_OPDReturnedStatus called with opdStatus as:0

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | No Record found for the input fields in opm_getValueForKey

03/08/16 10:47:49:570 | [INFO] |  | ASU | OPM | OPM |  |  | 6364 | Released OPM refrence successfully in opm_freeLibRef

03/08/16 10:47:50:759 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Build Version - 1.9.4.5

03/08/16 10:47:50:759 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Logging Level verbosity Set  to 4

03/08/16 10:47:50:759 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | The return code from the Bootstrapper Process is (0).

03/08/16 10:47:50:806 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Successfully fetched the optionXML content from MSI database ...

03/08/16 10:47:50:806 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | The install language for Acrobat from the fallback map (en_US)

03/08/16 10:47:51:087 | [ERROR] |  | ASU | MSIInvoker | AAMEEUtilities |  |  | 6492 | CreateProcess failed. PathToProcess does not exist.

03/08/16 10:47:51:087 | [FATAL] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Failed to launch the Adobe Installer process.Stopping the installation process.

03/08/16 10:47:51:087 | [ERROR] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6492 | Failed in Acrobat deployment (0).Stopping the installation process.

03/08/16 10:47:52:782 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6108 | Setup exiting with return code (5)

What is the solution? I need a way to install a selection of CC2015 products including Acrobat DC. I would prefer to be able to run it with no interaction required, from a command line or batch file, with the package on the network.

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Adobe Employee ,
Mar 08, 2016

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Adobe Employee ,
Mar 09, 2016

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Can you look for the PDApp.log and check the document below

See https://helpx.adobe.com/creative-cloud/packager/troubleshoot-install-uninstall-errors-ccp.html

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New Here ,
Mar 15, 2016

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This looks to be the document that is presented in the link on the failure message, so I have reviewed it. I pasted the lines pertinent to this failure from the PDApp.log in my OP, and there are no error code 6 or 7, and the return code from the Bootstrapper Process is (0). Bootstrapper Error Code 0 or Exit Code 5 do not appear to be covered in this document.

Would it be helpful to post the entire PDApp.log, or do you have any other suggestions?

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Adobe Employee ,
Mar 15, 2016

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So Exit Code 5 means Unable to initialize user interface workflow

https://helpx.adobe.com/creative-cloud/packager/preparing-deploy.html

If you build Acrobat as a separate package do you have the same issue? I want to see if we can isolate that as a cause.

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New Here ,
Mar 15, 2016

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I just tested the same package on a different laptop, which includes:

Acrobat Pro

Bridge

Illustrator

InDesign

Photoshop

It installed all of them including Acrobat DC.

Is there something I can do to troubleshoot on that specific laptop or do a full/clean wipe of Adobe products so that the package will not fail on the initial laptop?

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Adobe Employee ,
Mar 16, 2016

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Yes. Try the following.

If signed in to CC on the laptop, sign out.

Uninstall all Adobe applications on the machine, including the Creative Cloud Desktop App if installed. Uninstall the Adobe Creative Cloud desktop application

Then run the Creative Cloud Cleaner tool to remove most leftover items (such as licensing data). Use the Adobe Creative Cloud Cleaner Tool to solve installation problems

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New Here ,
Mar 22, 2016

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None of the applications show up in programs list. I ran the cleanup tool with option 1 for all then option 9 for all. It said it found all sorts of Adobe applications. After a while it said that it had completed cleaning and I pressed enter and the command window disappeared. I rebooted and then ran setup again. It failed again.

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