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CS 5.5 unable to install on new computer

New Here ,
Mar 01, 2017

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Hi,

If you have a volume license you must use a volume installer. The download is a retail installer.

You can obtain the volume installer from the Licensing Website.

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CS 5.5 unable to install on new computer

New Here ,
Mar 01, 2017

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Screen Shot 2017-03-01 at 12.09.06 PM.png

Hi,

If you have a volume license you must use a volume installer. The download is a retail installer.

You can obtain the volume installer from the Licensing Website.

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Adobe Employee ,
Mar 02, 2017

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Hi adamc78986934,

It looks like you downloaded this. Possibly the file became damaged. First step would be a fresh download.

You can download CS 5.5 from here Download Adobe Creative Suite 5.5 products

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New Here ,
Mar 06, 2017

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I tried downloading from that website and I still get the same message. We have a subscription through a business account. I had it on my old MacBook and now want to download it to my new MacBook Pro.

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Adobe Employee ,
Mar 07, 2017

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Hi,

If you have a volume license you must use a volume installer. The download is a retail installer.

You can obtain the volume installer from the Licensing Website.

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New Here ,
Apr 20, 2017

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I am getting the same error and I have a personal license.

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Most Valuable Participant ,
Apr 20, 2017

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CS6 and earlier programs have not been tested and will not be updated for Mac El Capitan/Sierra

-which means that you try to use CS6 and earlier at YOUR risk of having problems due to Apple updates

-Adobe has a fix to Apple's problem of not maintaining backward compatibility in El Capitan/Sierra

--several help links inside this message https://forums.adobe.com/thread/2301916

-also install OLD Java runtime if needed https://support.apple.com/kb/dl1572?locale=en_US

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