Cs6 Design and Web Premium

[pfanning1]

I'm trying to figure out how to download:  Cs6 Design and Web Premium.  We previously purchased this product on CD disk in 2013.  The disk was purchased for Academic use and had 4 licenses.  The original CD has been lost and I'd like to download a single copy of software to a new computer (Dell Optiplex 780, 64-bit, Windows 7; 4Gb RAM).  I retained the SN from the original installation disk.  But under my Adobe account, the SN is not recognized as valid and I also cannot register the SN as an old product.  Plaese help.  Not sure if: 1) purchasing through our academic vendor 2) purchasing on a CD originally or 3) creative cloud or whether other download portals are at issue here?  Need some direction?

Thanks,

Paul

UMass Medical

[kglad]

[moved from Creative Cloud Download & Install to Deployment for Creative Cloud Team, Enterprise, & CS]

[alisterblack · Accepted solution]

You can download CS6 from Download Adobe Creative Suite 6 applications

However if your serial number is a volume serial you will need a volume installer, which should be available under your account in the Licensing Website. licensing.adobe.com

[BenGPhotography]

I d.l. premium suite to recover what I lost to a hard drive crash, but now the system is stating the product I d.l. from adobe is missing a file? and is asking me to d.l. adobe advisor?

[kglad]

attach a screenshot of the error message, if it's in english.

[BenGPhotography]

[alisterblack]

For CS6 please refer to this forum thread:

Photoshop CS6 installer fails to initialize

For CC see https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html