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CS6 will not install “The Adobe Support Advisor has been discontinued” error

New Here ,
Dec 08, 2016

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Hello.  I work for a public library, and have been trying to install CS6 Design and Web premium on one of the Macs in our media lab.  We previously had this installed with no issues.  I was asked to reinstall everything from scratch on the machine and get it back to working order.  I have updated to the most recent version of OSX.  When I try to install CS6, I get the "We have encountered the following issues: Installer failed to initialize.  This could be due to a missing file.  Please download Adobe Support Advisor to detect the problem.  If I follow the link for Support Advisor, I am taken to a web page that says Adobe Support Advisor has been discontinued.  Per this thread: Re: CS6 will not install “The Adobe Support Advisor has been discontinued” error  I have already downloaded and run the Adobe Creative Cloud Cleaner Tool.  When it runs, the only installation found is "Fix Host File" but when I select it and run it, I get "Adobe Creative Cloud Cleaner Tool successfully completed.  '0' entries were fixed".  I have tried downloading the CS6 installer again, with the same results.  Please help!

Make sure to run the Cleaner Tool in admin mode.

So, on the mac, as noted in the document below, use sudo in the terminal

Use the Creative Cloud Cleaner Tool to solve installation problems

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CS6 will not install “The Adobe Support Advisor has been discontinued” error

New Here ,
Dec 08, 2016

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Hello.  I work for a public library, and have been trying to install CS6 Design and Web premium on one of the Macs in our media lab.  We previously had this installed with no issues.  I was asked to reinstall everything from scratch on the machine and get it back to working order.  I have updated to the most recent version of OSX.  When I try to install CS6, I get the "We have encountered the following issues: Installer failed to initialize.  This could be due to a missing file.  Please download Adobe Support Advisor to detect the problem.  If I follow the link for Support Advisor, I am taken to a web page that says Adobe Support Advisor has been discontinued.  Per this thread: Re: CS6 will not install “The Adobe Support Advisor has been discontinued” error  I have already downloaded and run the Adobe Creative Cloud Cleaner Tool.  When it runs, the only installation found is "Fix Host File" but when I select it and run it, I get "Adobe Creative Cloud Cleaner Tool successfully completed.  '0' entries were fixed".  I have tried downloading the CS6 installer again, with the same results.  Please help!

Make sure to run the Cleaner Tool in admin mode.

So, on the mac, as noted in the document below, use sudo in the terminal

Use the Creative Cloud Cleaner Tool to solve installation problems

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23.5K

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 09, 2016

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Make sure to run the Cleaner Tool in admin mode.

So, on the mac, as noted in the document below, use sudo in the terminal

Use the Creative Cloud Cleaner Tool to solve installation problems

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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