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Data Processing Agreement

New Here ,
Apr 18, 2018

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dear Community,

we need a data processing agreement with Adobe.

To get one, we have contacted Adobe by using this online contact form: EU Data Processing Agreement

A reply from the Adobe legal department says, that we not exist within the system.

We have a license for the "Adobe Cloud for Teams" and the German support says that we have concluded a contract with Adobe.

Is it only possible to get a data processing agreement with Adobe, if we are a enterprise customer?

Is there no possibility for Teams to get one?

Thanks for Your Help

Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

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Data Processing Agreement

New Here ,
Apr 18, 2018

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dear Community,

we need a data processing agreement with Adobe.

To get one, we have contacted Adobe by using this online contact form: EU Data Processing Agreement

A reply from the Adobe legal department says, that we not exist within the system.

We have a license for the "Adobe Cloud for Teams" and the German support says that we have concluded a contract with Adobe.

Is it only possible to get a data processing agreement with Adobe, if we are a enterprise customer?

Is there no possibility for Teams to get one?

Thanks for Your Help

Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

Views

454

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Apr 18, 2018 0
Adobe Community Professional ,
Apr 18, 2018

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Apr 18, 2018 1
Adobe Employee ,
Apr 20, 2018

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Did you purchase via a reseller? It may be that your agreement is associated with your reseller rather than yourself.

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Apr 20, 2018 1
New Here ,
Apr 20, 2018

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HI alisterblack,

we bought directly from the Adobe-Website.

Best Regards

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Apr 20, 2018 0
Adobe Employee ,
Apr 23, 2018

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Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

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Apr 23, 2018 0