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Data Processing Agreement

New Here ,
Apr 18, 2018

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dear Community,

we need a data processing agreement with Adobe.

To get one, we have contacted Adobe by using this online contact form: EU Data Processing Agreement

A reply from the Adobe legal department says, that we not exist within the system.

We have a license for the "Adobe Cloud for Teams" and the German support says that we have concluded a contract with Adobe.

Is it only possible to get a data processing agreement with Adobe, if we are a enterprise customer?

Is there no possibility for Teams to get one?

Thanks for Your Help

Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

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Data Processing Agreement

New Here ,
Apr 18, 2018

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dear Community,

we need a data processing agreement with Adobe.

To get one, we have contacted Adobe by using this online contact form: EU Data Processing Agreement

A reply from the Adobe legal department says, that we not exist within the system.

We have a license for the "Adobe Cloud for Teams" and the German support says that we have concluded a contract with Adobe.

Is it only possible to get a data processing agreement with Adobe, if we are a enterprise customer?

Is there no possibility for Teams to get one?

Thanks for Your Help

Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

Views

443

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Apr 18, 2018

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Adobe Employee ,
Apr 20, 2018

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Did you purchase via a reseller? It may be that your agreement is associated with your reseller rather than yourself.

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New Here ,
Apr 20, 2018

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HI alisterblack,

we bought directly from the Adobe-Website.

Best Regards

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Adobe Employee ,
Apr 23, 2018

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Hi,

I have had confirmation from our legal team that this applies to Enterprise ETLA customers only.

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