Highlighted

deleted personal account by mistake, company account not active. how can I restore the personal one

Community Beginner ,
Feb 18, 2020

Copy link to clipboard

Copied

deleted personal account by mistake, company account not active. how can I restore the personal one

 

Hello,
I received an update that your account is activated again. Could you please check and confirm if you are able to login now.
Thanks,
Nikhil Gupta

Topics

How to, Identity and SSO, Manage account, Troubleshooting, Users and groups

Views

891

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

deleted personal account by mistake, company account not active. how can I restore the personal one

Community Beginner ,
Feb 18, 2020

Copy link to clipboard

Copied

deleted personal account by mistake, company account not active. how can I restore the personal one

 

Hello,
I received an update that your account is activated again. Could you please check and confirm if you are able to login now.
Thanks,
Nikhil Gupta

Topics

How to, Identity and SSO, Manage account, Troubleshooting, Users and groups

Views

892

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 19, 2020

Copy link to clipboard

Copied

Hello,
Could you explain the issue in detail? Did you delete the account via the Manage Account section of the profile or did you remove the account from the organization dashboard?
Thanks,
Nikhil Gupta

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 19, 2020

Copy link to clipboard

Copied

HI

 

Thank you for the quick response

I made an account using my work email address(is the same with my second address from this account)

The company id was not activated yet, I've entered in my personal account(was offered option at login: personal/company)

Because I thought I chose something wrong I've tryied to deleted (from Manage section). Now My personal account is locked and the company one is still not activated(I think the approval from the group is not ready...or something)

i just want my personal account that was linked to my work email to work again(I didn't have any work in it so....even to be recreated is ok)

Thank you,

Oana Calcan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 19, 2020

Copy link to clipboard

Copied

Hello Oana,

Could you please share your accounts details with me via Personal message and I can try to check.

Thanks,
Nikhil Gupta

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 19, 2020

Copy link to clipboard

Copied

Hello,

 

The deletion request is in process. I have sent an email internally to check if this can be cancelled. I will update you once I have more information on this.

Thanks,

Nikhil Gupta

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Feb 20, 2020

Copy link to clipboard

Copied

Hello,
I received an update that your account is activated again. Could you please check and confirm if you are able to login now.
Thanks,
Nikhil Gupta

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Feb 20, 2020

Copy link to clipboard

Copied

Thank you, 

I'checked and everything is working great

Great support 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 15, 2020

Copy link to clipboard

Copied

Hi Nikhil,

 

Can you please help reinstating my work email account as I have deleted yesterday by error, 

I can provide the details via personal message.

 

Thank you,

 

Florina Coniac

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jul 15, 2020

Copy link to clipboard

Copied

Hello Florina,

You may share your ID with me in a personal message and I will try to check.

Thanks,

Nikhil Gupta

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 16, 2020

Copy link to clipboard

Copied

Hi Nikhil,

As I am unable to send a private message, please check my work email address to be reinstated back 

(email removed by a moderator, please don't share your personal details here as this is a public forum accessible to all. Have shared your email id with Nikhil, he'll check and reply)

Thanks,

Florina

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Jul 16, 2020

Copy link to clipboard

Copied

Hello Florina,

The account is active again. Please check and let me know if everything is fine now.

Thanks,
Nikhil Gupta

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...