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I am attempting to install Adobe Acrobat onto a Golden Image I've created. We use Citrix XenApp, and MCS to create clones of our golden images. I have followed the instructions located in this post, as it was exactly what I was trying to do : Acrobat Pro TLP prompts Adobe ID ? , and initially my first go round had the same issues, where my golden image, I could launch Adobe Acrobat, with no issues, or prompts, but any created machines would prompt each user for Adobe ID.
So my basic steps were as follows,
At this point, I'm stuck. Here's a copy of my oobelib.log file, appreciate any help if possible!
01/31/17 11:23:45:570 | [INFO] | | | | Adobe PRTK | | | 1300 | *** Adobe PRTK tool START ***
01/31/17 11:23:45:571 | [INFO] | | | | Adobe PRTK | | | 1300 | Adobe PRTK tool VolumeSerialize invoked
01/31/17 11:23:45:571 | [INFO] | | | | Adobe PRTK | | | 1300 | No file specified for offline exception, trying default
01/31/17 11:23:45:571 | [INFO] | | | | Adobe PRTK | | | 1300 | No file specified, falling back to default .\prov.xml
01/31/17 11:23:45:582 | [ERROR] | | | | Adobe PRTK | | | 1300 | Muse Leid not found
01/31/17 11:23:45:584 | [INFO] | | | | OOBELib | | | 1300 | *************OOBELib Session Starts*************
01/31/17 11:23:45:584 | [INFO] | | | | OOBELib | | | 1300 | Version 10.0.0.59,7.0
01/31/17 11:23:45:584 | [INFO] | | | | PCDService | | | 1300 | PCD Service in non-threaded mode
01/31/17 11:23:45:585 | [INFO] | | | | DispatchClientLib | | | 1300 | Dispatch table file doesnot in parallel to binary or inside the binary, falling back to ACF path.
01/31/17 11:23:45:586 | [INFO] | | | | DispatchClientLib | | | 1300 | Dispatch table loaded from path: C:\Program Files (x86)\Common Files\Adobe\OOBE/PDApp/P7/dispatchtable.xml
01/31/17 11:23:45:587 | [INFO] | | | | DispatchClientLib | | | 1300 | (re)load Local Dispatch Table status-[0].
01/31/17 11:23:45:587 | [INFO] | | | | DispatchClientLib | | | 1300 | Scope : [2]
01/31/17 11:23:45:587 | [INFO] | | | | DispatchClientLib | | | 1300 | Setting scope to GM
01/31/17 11:23:45:640 | [ERROR] | | | | OPMWrapper | | | 1300 | Failed in getting value for key in OPMGetValueForKey
01/31/17 11:23:45:640 | [INFO] | | | | OOBELib | | | 1300 | Failed to get Proxy username in OPM DB
01/31/17 11:23:45:641 | [INFO] | | | | AXFBLicensing | | | 1300 | Failed to load axlibv7.dll, trying again
01/31/17 11:23:45:641 | [INFO] | | | | AXFBLicensing | | | 1300 | Failed to load axlibv7.dll, trying again with axlib in ACF
01/31/17 11:23:45:642 | [INFO] | | | | AXFBLicensing | | | 1300 | All function pointers successfully retrieved
01/31/17 11:23:45:642 | [INFO] | | | | OOBELib | | | 1300 | OOBELib LoadActivationGrace Started.
01/31/17 11:23:45:642 | [INFO] | | | | SLCoreService | | | 1300 | Starting up SLCore 2.0 Release (build 2.0.1.360321).
01/31/17 11:23:45:642 | [ERROR] | | | | SLCoreService | | | 1300 | user based licensing: 0
01/31/17 11:23:45:642 | [INFO] | | | | SLCoreService | | | 1300 | Service construction took 0.1 ms and succeed.
01/31/17 11:23:45:646 | [INFO] | | | | OOBELib | | | 1300 | Using passed in locale variants map
01/31/17 11:23:45:663 | [INFO] | | | | OOBELib | | | 1300 | Downloaded SLConfig not found, trying with the local copy
01/31/17 11:23:45:663 | [DEBUG] | | | | PCDService | | | 1300 | Failed to read value for key [PayloadCode] in hive [V7{}AcrobatESR-12PR-Win-GM] from master : 5
01/31/17 11:23:45:663 | [INFO] | | | | OOBELib | | | 1300 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
01/31/17 11:23:45:663 | [DEBUG] | | | | PCDService | | | 1300 | Failed to read value for key [PayloadCode] in hive [V7{}AcrobatESR-12PR-Win-GM] from master : 5
01/31/17 11:23:45:664 | [INFO] | | | | OOBELib | | | 1300 | GetAMTConfigPathForLEID : No Payload Code found, checking SSC for information
01/31/17 11:23:45:672 | [DEBUG] | | | | PCDService | | | 1300 | Failed to read value for key [PayloadCode] in hive [V7{}AcrobatESR-12PR-Win-GM] from master : 5
01/31/17 11:23:45:672 | [INFO] | | | | OOBELib | | | 1300 | LoadActivationGrace : Unable to locate Driver Adobe Code
01/31/17 11:23:45:672 | [WARN] | | | | OOBELib | | | 1300 | record.enigmaProductInfo.productIdentifier 16
01/31/17 11:23:45:672 | [INFO] | | | | OOBELib | | | 1300 | Serial product identifier does not match with config file, PID = 16
01/31/17 11:23:45:672 | [ERROR] | | | | OOBELib | | | 1300 | OOBELib LoadActivationGrace failed to retrieve data from slconfig
01/31/17 11:23:45:673 | [INFO] | | | | OOBELib | | | 1300 | OOBELib LoadActivationGrace Completed.
01/31/17 11:23:45:673 | [INFO] | | | | SLCoreService | | | 1300 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
01/31/17 11:23:45:673 | [INFO] | | | | SLCoreService | | | 1300 | Service destruction took 0.0 ms and succeed.
01/31/17 11:23:45:673 | [ERROR] | | | | Adobe PRTK | | | 1300 | Failed to load the license
01/31/17 11:23:45:673 | [INFO] | | | | OOBELib | | | 1300 | OOBELibImpl::CommitPCD STARTED
01/31/17 11:23:45:682 | [DEBUG] | | | | ServiceLoader | | | 1300 | looking for library C:\Downloads\Adobe Acrobat\Adobe Acrobat\Adobe Provisioning Toolkit Enterprise Edition\adobe_upgrade.dll
01/31/17 11:23:45:682 | [WARN] | | | | ServiceLoader | | | 1300 | Failed to find adobe_upgrade.dll
01/31/17 11:23:45:682 | [DEBUG] | | | | ServiceLoader | | | 1300 | Symbol AULOpenSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | SN not validated in this session
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | No SN to be remembered
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | User hasn't registered
01/31/17 11:23:45:682 | [DEBUG] | | | | ServiceLoader | | | 1300 | Symbol AULCloseSession can't be found in library adobe_upgrade.dll because the library has not been added to the loader
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | OOBELibImpl::CommitPCD ENDED
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
01/31/17 11:23:45:682 | [INFO] | | | | OOBELib | | | 1300 | *************OOBELib Session Ends*************
01/31/17 11:23:45:683 | [INFO] | | | | Adobe PRTK | | | 1300 | Return code 20
01/31/17 11:23:45:683 | [INFO] | | | | Adobe PRTK | | | 1300 | *** Adobe PRTK tool END ***
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This is not an issue. I re-ran adobe_prtk --tool=VolumeSerialize --stream roughly 1 hour later , and it returned Code 0. I did not do anything else different, almost as if the Adobe side didn't respond previously. It was strange. But, it's working, and that's all I care about. The steps listed above will work when deploying to a RDS/Citrix environment.