Does IT Service Desk need an Adobe license to install and setup software on end users PC's?

New Here ,
Mar 31, 2021 Mar 31, 2021

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IT Service Desk suggested that they are given a generic email address with an Adobe professional license attached to it. The account doesn't necessarily even need login rights it just needs to be created and assigned the Adobe license so that we can perform installs of Acrobat pro / Photoshop etc without needing to request customer credentials to sign in to the Adobe marketplace."

 

Example: A PC was re-imaged and in order to re-install and test the software that was having issues they needed to contact the customer to sign in, otherwise we can't be sure that it's working fine before handing the PC back to them.

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LEGEND , Apr 08, 2021 Apr 08, 2021
Shared email is not forbidden, but it's not helpful. It is still one human (whether end user or IT admin) per Adobe ID. Only one recipient of the shared email could be the human who signs in the Adobe ID. A team of IT support people need a sign in each. (Unless you have a different license I don't know about).

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Adobe Community Professional ,
Mar 31, 2021 Mar 31, 2021

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Hi,

 

Thank you for posting your query here.

 

Since your IT Service Desk might need to install the Products like Photoshop or Acrobat Pro DC for the user, they may install the Creative Cloud Desktop App by visiting: https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html and scrolling down to the section that mentions : "Problems installing? Try alternative download links" 

 

Once Creative Cloud app is installed, the end user can Sign in with their registered email address and Click on "Install" for the product they require from within the Creative Cloud App and activate the product.

 

Since the licenses are assigned and activated against the user's email addresses, there is no access provided to Admins to install and activate the products by using an email address in which there is no Subscription assigned.

 

Hope this helps. 

 

Thank you. 

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LEGEND ,
Apr 01, 2021 Apr 01, 2021

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If your service desk/administrators want to run the software they install, they will need their own end user license. It doesn't matter whether they want to typeset a magazine or quickly test whether the app is working. It is not permitted to login as one of the end users to check it, Adobe give no tools for that. Each person doing the testing will need their own license, there are no group rights.

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New Here ,
Apr 07, 2021 Apr 07, 2021

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TY for your reply.

 

Would a shared email account for the IT Service Desk be an acceptable account, to login, install the software, test it, log out, then return to the user?

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LEGEND ,
Apr 08, 2021 Apr 08, 2021

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Shared email is not forbidden, but it's not helpful. It is still one human (whether end user or IT admin) per Adobe ID. Only one recipient of the shared email could be the human who signs in the Adobe ID. A team of IT support people need a sign in each. (Unless you have a different license I don't know about).

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New Here ,
Apr 08, 2021 Apr 08, 2021

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Thanks for your detailed answer!

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Adobe Community Professional ,
Apr 08, 2021 Apr 08, 2021

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I think what you need is either an Enterprise or Teams license, which allows the IT desk to manage subscriptions and installations. Let me move this to the Enterprise & Teams forum, where you should get information that will help you. 

 

Teams: https://www.adobe.com/creativecloud/business/teams/plans.html

Enterprise: https://www.adobe.com/howtobuy/buying-programs/enterprise.html

 

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