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Does the Creative Cloud Client support TLS v1.0 and v1.1connections?

New Here ,
May 24, 2018

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It appears that the Adobe Creative Cloud Client is reaching out to Amazon's S3/AWS and Microsoft's Azure with TLSv1.0, or at the very least defaulting to TLSv1.0.  Adobe has proclaimed that they are moving away from TLSv1.0 and our organization has disabled the use of the deprecated protocol.  Due to this disabling, we are unable to connect using the Creative Cloud Client (latest version) as it continues to attempt a TLSv1.0 connection.

Has anyone else experienced this issue?  Is a new client being developed that prevents using this protocol version?

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[Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]

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Does the Creative Cloud Client support TLS v1.0 and v1.1connections?

New Here ,
May 24, 2018

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It appears that the Adobe Creative Cloud Client is reaching out to Amazon's S3/AWS and Microsoft's Azure with TLSv1.0, or at the very least defaulting to TLSv1.0.  Adobe has proclaimed that they are moving away from TLSv1.0 and our organization has disabled the use of the deprecated protocol.  Due to this disabling, we are unable to connect using the Creative Cloud Client (latest version) as it continues to attempt a TLSv1.0 connection.

Has anyone else experienced this issue?  Is a new client being developed that prevents using this protocol version?

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Moved from CS6 & earlier Creative Suites to Creative Cloud forum... Mod]

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May 24, 2018 0
Adobe Community Professional ,
May 24, 2018

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May 24, 2018 1
New Here ,
Aug 29, 2018

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Yes.

We are also in the process of disabling TLS 1.0 using IISCrypto, and only last week did I see this issue.

I'll need to investigate this further and check to see if Adobe has any formal response.

(I am only reminded about this as there is a CC security update released yesterday!)

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Aug 29, 2018 0
Adobe Employee ,
Aug 29, 2018

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Aug 29, 2018 2
New Here ,
Aug 30, 2018

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Hi Alister,

Thanks for that!

However, we performed a fresh install of the latest version of the CC desktop app, and with TLS 1.0 disabled in IISCrypto, the desktop app is unable to reach the Adobe servers.

I am unsure if you can verify this, but should TLS 1.1 also be disabled in IISCrypto?

Regards,

Stephen

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Aug 30, 2018 0
Adobe Employee ,
Aug 30, 2018

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Hi Stephen,

TLS 1.2 is mandatory as noted in the FAQ above.

"Adobe's security compliance standards require the deprecation of older protocols by May 2018, and mandates the use of TLS 1.2 as the up-to-date version. If your system is not TLS 1.2-compliant, access to some Adobe services can be restricted."

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Aug 30, 2018 1