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Downloaded and Installed Package but Indesign is not visible

Community Beginner ,
Jul 23, 2018

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Hi Guys, I created a package via CC. After couple of try package created and then I downloaded it. Corrected my security settings and started the install. It said "SUCCESSFULLY INSTALLED". But when I checked there was no InDesign installed?

Hi,

It looked from the log that you don't have write permissions to certain paths during installation, hence the suggestion.

If this is your own machine, is there a reason why you cannot use the Creative Cloud Desktop App to handle the installation?

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Downloaded and Installed Package but Indesign is not visible

Community Beginner ,
Jul 23, 2018

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Hi Guys, I created a package via CC. After couple of try package created and then I downloaded it. Corrected my security settings and started the install. It said "SUCCESSFULLY INSTALLED". But when I checked there was no InDesign installed?

Hi,

It looked from the log that you don't have write permissions to certain paths during installation, hence the suggestion.

If this is your own machine, is there a reason why you cannot use the Creative Cloud Desktop App to handle the installation?

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Adobe Employee ,
Jul 23, 2018

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Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

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Adobe Employee ,
Jul 24, 2018

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Hi,

I understand that you have created a package on the Admin Console, the package contained InDesign and other applications but InDesign did not install.

Can you confirm that this is correct? What else was in the package, what platform were you deploying to, what method were you using to deploy?

To check in more detail please look at the PDApp.log. Details in the document below.

Troubleshoot Creative Cloud apps installation and uninstallation errors

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Community Beginner ,
Jul 24, 2018

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Hi, I created a package with only indesign in. It said it installed successfully but I could not find the application at my applications folder.

have a nice day

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Adobe Employee ,
Jul 24, 2018

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Thanks are you on Mac or Windows?

Can you check the PDApp log as noted above?

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Community Beginner ,
Jul 24, 2018

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I am on MacBook Pro 2017 with High Sierra.

8Gb Ram 3.1GHz Core i5

Have a nice day

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Adobe Employee ,
Jul 24, 2018

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Thank you. You can find the log file for this installation at ~/Library/Logs on the mac.

This will give us more information regarding what may have caused this issue.

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Community Beginner ,
Jul 24, 2018

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Hope this is the log you need.

Have nice day

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Adobe Employee ,
Jul 25, 2018

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Hi,

Sorry there is no log visible here. If you could paste the contents in or provide a link to the log that would be great.

Thank you.

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Community Beginner ,
Jul 25, 2018

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07/23/18 16:43:40:958 | | 9991 | HDSetup | HDSetup | AppContext | | HDSetup | 852171 | ************************* START Adobe Setup *************************

07/23/18 16:43:40:959 | | 9991 | HDSetup | HDSetup | AppContext | | HDSetup | 852171 | Adobe Setup Version: 4.6.0.384

07/23/18 16:43:40:959 | | 9991 | HDSetup | OOBEUtils | CommandLineParser | | OOBEUtils | 852171 | Parsing the command line provided. Number of command line arguments is 2

07/23/18 16:43:40:965 | | 9991 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 852171 | Write pipe already exists.

07/23/18 16:43:40:965 | | 9991 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 852171 | Read pipe already exists.

07/23/18 16:43:42:101 | | 9991 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 852203 | Inside hdpimCreateSession

07/23/18 16:43:42:101 | | 9991 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 852203 | Entering into 'createHDPIMSession'

07/23/18 16:43:42:103 | | 9991 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 852203 | new session 'A11E7067-0BD2-4375-B88D-3D82D753448D' created

07/23/18 16:43:42:103 | | 9991 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 852203 | Exiting hdpimCreateSession, new session ID is 'A11E7067-0BD2-4375-B88D-3D82D753448D'

07/23/18 16:43:43:590 | | 9991 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 852203 | Inside hdpimInstallProduct with request

07/23/18 16:43:43:595 | | 9991 | HDSetup | HDPIM | HDPIMSessionManager | | HDPIM | 852203 | Exiting hdpimInstallProduct with status '0'

07/23/18 16:43:45:101 | | 9991 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 852219 | Successfully deleted directory from path: /tmp/D6F5E0CB-3EEE-43F9-8EBB-2769565F2BE8. Recursive: 1

07/23/18 16:43:45:101 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | Populating install data from Application JSON

07/23/18 16:43:45:127 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | Previous codex version '2.14.8' found installed on machine. Updating to requested codex version '2.14.9'

07/23/18 16:43:45:128 | | 9991 | HDSetup | HDPIM | HDPIMDBHelper | | HDPIM | 852219 | Install Directory2 received from the DB(DBHelper) is /Library/Application Support/Adobe/Creative Cloud Libraries

07/23/18 16:43:45:128 | | 9991 | HDSetup | HDPIM | ProductInfo | | HDPIM | 852219 | Install Directory received from the DB is /Library/Application Support/Adobe/Creative Cloud Libraries

07/23/18 16:43:45:152 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | Sanitizing data for product-'CC Library'

07/23/18 16:43:45:152 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | HD Packager Version-'2.0.50'

07/23/18 16:43:45:154 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | Final Install Directory for the workflow is /Library/Application Support/Adobe/Creative Cloud Libraries

07/23/18 16:43:45:154 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | mul is specified in supported language list, hence installing for all languages

07/23/18 16:43:45:154 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | Sorting packages to install

07/23/18 16:43:45:154 | | 9991 | HDSetup | HDPIM | ApplicationManager | | HDPIM | 852219 | Package (Name: CC-Library-mul Version: 2.14.9.22) selected for install (replacing package (Name: CC-Library-mul Version: 2.14.8.237))

07/23/18 16:43:45:155 | | 9991 | HDSetup | HDPIM | WorkFlowManager | | HDPIM | 852219 | Resilience mode is enabled

07/23/18 16:43:45:155 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 852287 | Starting 'DOWNLOAD' task for Package (Name: CC-Library-mul Version: 2.14.9.22)

07/23/18 16:43:45:159 | | 9991 | HDSetup | HDPIM | DownloadManager | | HDPIM | 852287 | Package (Name: CC-Library-mul Version: 2.14.9.22) Download info - DownloadSize: 60517735, DownloadPath:'/tmp/9F1ED3AC-23EA-482D-8510-6875F6548194'

07/23/18 16:43:48:706 | | 10001 | HDSetup | HDSetup | AppContext | | HDSetup | 852506 | ************************* START Adobe Setup *************************

07/23/18 16:43:48:707 | | 10001 | HDSetup | HDSetup | AppContext | | HDSetup | 852506 | Adobe Setup Version: 4.6.0.384

07/23/18 16:43:48:707 | | 10001 | HDSetup | OOBEUtils | CommandLineParser | | OOBEUtils | 852506 | Parsing the command line provided. Number of command line arguments is 2

07/23/18 16:43:48:713 | | 10001 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 852506 | Write pipe already exists.

07/23/18 16:43:48:713 | | 10001 | HDSetup | OOBEUtils | CommBridge | | OOBEUtils | 852506 | Read pipe already exists.

07/23/18 16:44:44:867 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 852288 | Starting 'EXTRACT' task for Package (Name: CC-Library-mul Version: 2.14.9.22)

07/23/18 16:44:44:867 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 852287 | Completed 'DOWNLOAD' task for Package (Name: CC-Library-mul Version: 2.14.9.22), Time taken '59' sec

07/23/18 16:44:44:870 | | 9991 | HDSetup | HDPIM | ExtractManager | | HDPIM | 852288 | Package (Name: CC-Library-mul Version: 2.14.9.22) Extract info - ExtractSize: 249154252, ExtractPath:'/.adobeTemp/08F66018-317F-45AA-BDA1-481CB46EAB6B'

07/23/18 16:44:44:906 | | 9991 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 852288 | starting decompression of file /tmp/9F1ED3AC-23EA-482D-8510-6875F6548194/CC-Library-mul.zip to folder /.adobeTemp/08F66018-317F-45AA-BDA1-481CB46EAB6B with type Zip-Deflated

07/23/18 16:44:47:231 | | 9991 | HDSetup | HDPIM | HDZIPHelper | | HDPIM | 852288 | completed decompression of file /tmp/9F1ED3AC-23EA-482D-8510-6875F6548194/CC-Library-mul.zip at folder /.adobeTemp/08F66018-317F-45AA-BDA1-481CB46EAB6B with type Zip-Deflated with status code 0

07/23/18 16:44:47:235 | | 9991 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 852288 | Successfully deleted directory from path: /tmp/9F1ED3AC-23EA-482D-8510-6875F6548194. Recursive: 1

07/23/18 16:44:47:235 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 852288 | Completed 'EXTRACT' task for Package (Name: CC-Library-mul Version: 2.14.9.22), Time taken '3' sec

07/23/18 16:44:47:324 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 853764 | Starting 'UN-INSTALL' task for Package (Name: CC-Library-mul Version: 2.14.8.237)

07/23/18 16:44:47:561 | | 9991 | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 853764 | Launch Process With Task

07/23/18 16:44:48:447 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 853764 | Completed 'UN-INSTALL' task for Package (Name: CC-Library-mul Version: 2.14.8.237), Time taken '1' sec

07/23/18 16:44:48:447 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 853764 | Starting 'INSTALL' task for Package (Name: CC-Library-mul Version: 2.14.9.22)

07/23/18 16:44:48:703 | | 9991 | HDSetup | OOBEUtils | ProcessUtils | | OOBEUtils | 853764 | Launch Process With Task

07/23/18 16:44:50:468 | | 9991 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 853764 | Successfully deleted directory from path: /.adobeTemp/08F66018-317F-45AA-BDA1-481CB46EAB6B. Recursive: 1

07/23/18 16:44:50:468 | | 9991 | HDSetup | HDPIM | TaskManager | | HDPIM | 853764 | Completed 'INSTALL' task for Package (Name: CC-Library-mul Version: 2.14.9.22), Time taken '2' sec

07/23/18 16:44:51:093 | | 9991 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 852219 | ERROR invalid xml file path. Could not read data from path /Library/Application Support/Adobe/PCF/{LIBS-2.14.8-64-ADBEADBEADBEADBEADBEA}..xml

07/23/18 16:44:51:094 | | 9991 | HDSetup | OOBEUtils | XMLParser | | OOBEUtils | 852219 | Error Description Error Domain=NSCocoaErrorDomain Code=260 "The file “{LIBS-2.14.8-64-ADBEADBEADBEADBEADBEA}..xml” couldn’t be opened because there is no such file." UserInfo={NSFilePath=/Library/Application Support/Adobe/PCF/{LIBS-2.14.8-64-ADBEADBEADBEADBEADBEA}..xml, NSUnderlyingError=0x7fcb6bc357f0 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

07/23/18 16:44:51:100 | | 9991 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 852219 | Successfully deleted directory from path: /Library/Application Support/Adobe/Uninstall/LIBS_2_14_8.app. Recursive: 1

07/23/18 16:44:51:101 | | 9991 | HDSetup | OOBEUtils | FileUtils | | OOBEUtils | 852219 | Failed to remove file. Error: Error Domain=NSCocoaErrorDomain Code=4 "“AIM.adcref” couldn’t be removed." UserInfo={NSFilePath=/Library/Application Support/Adobe/ADCRefs/AIM.adcref, NSUserStringVariant=(

Remove

), NSUnderlyingError=0x7fcb69507b90 {Error Domain=NSPOSIXErrorDomain Code=2 "No such file or directory"}}

07/23/18 16:44:51:409 | | 9991 | HDSetup | HDSetup | AppContext | | HDSetup | 852218 | Exit Code: 0

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Adobe Employee ,
Jul 25, 2018

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It could be you are running into a permissions error.

  • Ensure you run the installer within an administrator account.
  • For command line installations, use sudo to elevate the permissions of the process.

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Community Beginner ,
Jul 25, 2018

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i created my own account when i bought my mac also i already created and installed 2 more packages before one with photoshop illustrator and the other one with acrobat pro lightroom and xd cc. this case never happened before.

the only difference previous packages were created by me using the ccp launcher. as it created errors i used your web site to create indesign package.

can this be the reason?

cheers

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Adobe Employee ,
Jul 26, 2018

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Hi,

It looked from the log that you don't have write permissions to certain paths during installation, hence the suggestion.

If this is your own machine, is there a reason why you cannot use the Creative Cloud Desktop App to handle the installation?

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Community Beginner ,
Jul 26, 2018

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CCP launcher is continuously generating error. after it reaches to 60+% it starts saying “no network”.

Also at the first launch it shows an error but it disappears so quick as far as i remember it says something like “this is not configured properly for your mac”

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Adobe Employee ,
Jul 26, 2018

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Hi,

Sorry, can I clarify whether you are referring to the Creative Cloud Packager (CCP) or the Creative Cloud Desktop App?

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Community Beginner ,
Jul 26, 2018

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Creative Cloud Packager for mac

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Community Beginner ,
Jul 26, 2018

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Hi all, i successfully created an indesign package using CCP Desktop app and installed it with the same privileges . It’s now working. So I don’t know what happened at previous try but as it is working now.

I would like to say thanks for your efforts

Cheers

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AEERIS LATEST
Community Beginner ,
Jul 26, 2018

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Hi all, i successfully created an indesign package using CCP Desktop app and installed it with the same privileges . It’s now working. So I don’t know what happened at previous try but as it is working now.

I would like to say thanks for your efforts

Cheers

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