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Downloads not working since the new admin console arrived?

Explorer ,
Jun 13, 2018

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Every download fails for Premier Pro, inside or outside the proxy.

I see it's coming from the Amazon cloud, anyone else having issues downloading large packages?

Sometimes we get 500MB and get excited, then fail!

I notice the chat support option is also intermittent.

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Downloads not working since the new admin console arrived?

Explorer ,
Jun 13, 2018

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Every download fails for Premier Pro, inside or outside the proxy.

I see it's coming from the Amazon cloud, anyone else having issues downloading large packages?

Sometimes we get 500MB and get excited, then fail!

I notice the chat support option is also intermittent.

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323

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Adobe Community Professional ,
Jun 13, 2018

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do you mean the enterprise console?

what version of premiere pro are you trying to download?

from where are you trying to download it?

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Explorer ,
Jun 13, 2018

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adminconsole.adobe.com, latest version, hasn't worked for a few weeks

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Adobe Community Professional ,
Jun 13, 2018

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Adobe Employee ,
Jun 14, 2018

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Hi,

Please check that required endpoints are open Adobe Creative Cloud Network Endpoints

You can also build packages using the Creative Cloud Packager, available from the Admin Console or the Licensing Website.

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Explorer ,
Jun 14, 2018

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Do you mark everything as helpful to get rewards?

It isn't helpful, it's stupid.

The original comment clearly states that the download starts but doesn't finish.

This is a package from a template inside the packages section of the online console.

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