Highlighted

Enterprise account issues

New Here ,
Apr 20, 2019

Copy link to clipboard

Copied

I have an enterprise CC account through my university. I have been using lightroom for around 3 months and I have now received a notice that "the trial has ended". Lightroom is now locked. When I click on "Buy now" a window opens with the message "You subscribed"; Lightroom CC is ready for you to use. But as soon as I close the window the application locks and says that my trial has ended. Any suggestions for how I can resolve this would be appreciated.

Hi,

Check with your IT Admin at your university if you have been given entitlement to use this product.
You may have been added with a Federated ID for Single Sign-On, check this and if so make sure you are logging  on with this rather than your Adobe ID.
Try signing out and signing back in.

If you are using CC 2019 or later applications refer to the following to resolve any issues with your licensing on the local machine https://helpx.adobe.com/download-install/kb/licensing-errors.html

If you are using CC 2018 or earlier applications try the following:
The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
○ Close the Creative Cloud application.
○ Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
○ Delete the opm.db file.
○ Launch Creative Cloud.

Views

543

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Enterprise account issues

New Here ,
Apr 20, 2019

Copy link to clipboard

Copied

I have an enterprise CC account through my university. I have been using lightroom for around 3 months and I have now received a notice that "the trial has ended". Lightroom is now locked. When I click on "Buy now" a window opens with the message "You subscribed"; Lightroom CC is ready for you to use. But as soon as I close the window the application locks and says that my trial has ended. Any suggestions for how I can resolve this would be appreciated.

Hi,

Check with your IT Admin at your university if you have been given entitlement to use this product.
You may have been added with a Federated ID for Single Sign-On, check this and if so make sure you are logging  on with this rather than your Adobe ID.
Try signing out and signing back in.

If you are using CC 2019 or later applications refer to the following to resolve any issues with your licensing on the local machine https://helpx.adobe.com/download-install/kb/licensing-errors.html

If you are using CC 2018 or earlier applications try the following:
The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
○ Close the Creative Cloud application.
○ Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
○ Delete the opm.db file.
○ Launch Creative Cloud.

Views

544

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Apr 20, 2019

Copy link to clipboard

Copied

Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help

-and troubleshooting FAQ https://forums.adobe.com/thread/1962238

-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

If none of those work (I don't know if an enterprise CC account  is different, contact your school

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Apr 21, 2019

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 23, 2019

Copy link to clipboard

Copied

Hi,

Check with your IT Admin at your university if you have been given entitlement to use this product.
You may have been added with a Federated ID for Single Sign-On, check this and if so make sure you are logging  on with this rather than your Adobe ID.
Try signing out and signing back in.

If you are using CC 2019 or later applications refer to the following to resolve any issues with your licensing on the local machine https://helpx.adobe.com/download-install/kb/licensing-errors.html

If you are using CC 2018 or earlier applications try the following:
The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
○ Close the Creative Cloud application.
○ Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
○ Delete the opm.db file.
○ Launch Creative Cloud.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...