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Enterprise account receives Your trial is ending mail

Community Beginner ,
Jun 18, 2017 Jun 18, 2017

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Hi

Is it normal that I received 2 mails about my account having a trial active then that my trial is expiring soon.

My account is enterprise one and is renewed yearly in a global plan.

http://t.info.adobesystems.com//r/?id=h5a236784,776c9c0f,776c9e8e

Adobe logo | TAKE IT. MAKE IT.

Make the most of every shot.
We hope you enjoyed your trial of Adobe Photoshop Lightroom CC. Keep making your best shots even better by upgrading to the Adobe Creative Cloud* Photography plan. It includes Photoshop CC and Lightroom CC, plus mobile apps to create anywhere.
Join now

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correct answers 1 Correct answer

Adobe Employee , Jun 20, 2017 Jun 20, 2017

Hi,

I can see that you are a member of a team using your Enterprise ID. Please make sure you have signed in using your Enterprise ID and not your Adobe ID.

Switch from Adobe ID to Adobe Enterprise ID

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017

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Hi,

I can see that you are a member of a team using your Enterprise ID. Please make sure you have signed in using your Enterprise ID and not your Adobe ID.

Switch from Adobe ID to Adobe Enterprise ID

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Community Beginner ,
Jun 20, 2017 Jun 20, 2017

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Thank you but when I try to login on adobe site, I click on the enterprise id login, enter my account name which is my mail and get reverted automatically to adobe ID login.

What should I do then?

Br.

Cédric

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Community Beginner ,
Jun 20, 2017 Jun 20, 2017

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ANd BTW, I do not have a photography plan but a full plan so this is kind of strange.
For now all my apps do work fine so may I assume all will be fine ?

Br.

Cédric

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Adobe Employee ,
Jun 20, 2017 Jun 20, 2017

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As long as you are logged in with an account with appropriate entitlement you won't have any problems.

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