This article is for moderators/Community Champions from within the community.
Welcome to the Adobe Enterprise & Teams Community
Let me begin by thanking you for joining us as a Moderator. This community is a shared space for Creative Cloud and Document Cloud administrators to collaborate and to provide a first-class peer-based forum.
Here you can freely ask, share, and learn from your peers in the industry. Together, we ensure that our creatives, designers, and end-users have access to the latest Adobe software and services so that they can do their best work!
Your experience and skills can help us grow this community and keep this a friendly and useful place to hang out. Your feedback on how we can improve this community is always welcome. You can post your ideas by participating in this poll
Before you dive in, take a look at the Legal Terms of Use | Adobe. If you don't prefer legalese, the general guideline to follow is: Be fair. Do what's right. If you think it's incorrect, chances are that it is. However, sometimes it's a good idea to glance at some lists. So here are a few for your perusal.
The Do’s: What is required of you.
Label content: Labels are important. They make it easy to search and follow content. Oftentimes, members forget to label their content or don't have enough knowledge to label their content correctly. Keep an eye out and add labels to the content wherever required.
Edit Content:
- Everything that includes personally-identifying information needs to be edited.
- Title’s that are not clear or have no/inadequate information need to be edited and changed to something which is easy to read in search results.
Drive Closure: If there are threads that have not been closed by the members for 72 hrs and are resolved then please mark them as Correct and drive closure.
Move Content: If you see any thread which is wrongly posted in the community, please move it to the relevant community.
Lock Threads: If a member is creating duplicate threads, lock all the duplicate ones keeping the one with the most information in it. When locking the thread leave a note that why it is being locked and link the thread which is still active.
Flag issues: If you find something objectionable, let us know. We'll take a look. You can use the 'Report' button to do so.
The Don’ts: Things you should not do being a Moderator.
- DON’T be a robot: Respond in a sincere, personal voice.
- DON’T feed the trolls: Every community has them. They’re only there to stir the pot. Deal with them calmly and within the guidelines. Depending on their behavior you can ignore them, warn them or send them away.
- Don’t Share Content Without Checking the Source: When curating content, make sure it’s relevant to Adobe and be sure to check who created it – you don’t want to share information from an unreliable source.
- Sarcasm and humor don’t always translate online: Whether you’re responding to a positive or negative comment, don’t go in all guns blazing. Assess the situation and consider how the current members or the potential members might interpret your response before you post it.
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