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Enterprise licensing not allowing rollback

New Here ,
Jun 22, 2016

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I have CC through my work and using a licensing system that seems to be separate to the regular CC (it involved downloading and running an executable on my Mac)

The most recent updates to CC from 2015 to 2015.x have somehow invalidated my licensing and I'm now on a 7 day trial for most of the apps I use. I have contacted my work's support, but they have yet to get back to me. I can't roll back my versions through the CC app because I'm now on a trial version, and I can't contact Adobe support directly for some reason.

Is there any way to roll back my CC programs to previous versions without going through the CC App itself?

  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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Enterprise licensing not allowing rollback

New Here ,
Jun 22, 2016

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I have CC through my work and using a licensing system that seems to be separate to the regular CC (it involved downloading and running an executable on my Mac)

The most recent updates to CC from 2015 to 2015.x have somehow invalidated my licensing and I'm now on a 7 day trial for most of the apps I use. I have contacted my work's support, but they have yet to get back to me. I can't roll back my versions through the CC app because I'm now on a trial version, and I can't contact Adobe support directly for some reason.

Is there any way to roll back my CC programs to previous versions without going through the CC App itself?

  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 23, 2016

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Adobe Employee ,
Jun 23, 2016

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  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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