Enterprise subscription is not being recognized

New Here ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

I am paying a monthly subscription for all the apps.

If I sign in to the creative cloud it gives me the option to 'start a free trial'

I can't open any applications because it isn't recognising I have a subscription...

 

When I go into my account my subscription is there and paid for.

TOPICS
Account management

Views

96

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Community Professional , May 06, 2021 May 06, 2021
Hi @Liam5E8C, Try the steps mentioned in the following link https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html If it doesn't work, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html?rghtup=autoOpen Type AGENT to avoid bots and talk to a human. Also, be mindful of answering anyone who sends yo...

Likes

Translate

Translate
New Here ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

Screenshot 2021-05-06 at 11.17.56.png

Screenshot 2021-05-06 at 11.17.38.png

  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

What is really fun is that if I do anything it also says I don't have a subscription at all...

 

Screenshot 2021-05-06 at 11.32.30.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 06, 2021 May 06, 2021

Copy link to clipboard

Copied

LATEST

Hi @Liam5E8C,

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines