Error code 6 whilst installing Adobe Illustrator 25.2.1 CC

New Here ,
Mar 17, 2021 Mar 17, 2021

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Installation of Adobe Creative cloud Illustrator keeps failing error code 6. Already tried repairing VC++ and still no. Log file attached 

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Adobe Employee , Mar 18, 2021 Mar 18, 2021
Hello, Kindly try this workaround by disabling the following reg entry and restart the machine. HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD.

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Looks like the same issue we have.

New created Packages FRL with internal Licensing Server.

 

Every Package with same error Code 6.

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Community Beginner ,
Mar 18, 2021 Mar 18, 2021

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Additional Info

Looks like an issue with the Bootstrapper (DeploymentManager)

The Bootstrapper Process return code is (-60).Stopping the installation process.

 

03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Deployment Manager is running in Install Mode.
03/18/21 08:16:55:323 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | STEP 2: Starting to launch ASU AAM.
03/18/21 08:16:55:324 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Going to install C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2
03/18/21 08:16:55:327 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Latest AAM version with the package is (5.4.2.541)...
03/18/21 08:16:55:328 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Bootstrapper launch location is :: C:\Temp\Adobe_PhotoshopCC\Build\ASU_5.4.2\Set-up.dat
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Build Version - 1.16.0.1
03/18/21 08:16:56:711 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Logging Level verbosity Set to 4
03/18/21 08:16:56:711 | [FATAL] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | The Bootstrapper Process return code is (-60).Stopping the installation process.
03/18/21 08:16:56:713 | [ERROR] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | Failed to get/verify the UpdaterCore inventory base path (C:\Program Files (x86)\Common Files\Adobe\AAMUpdaterInventory\1.0\)
03/18/21 08:16:56:713 | [WARN] | | ASU | DeploymentManager | DeploymentManager | | | 13236 | sendAnalytics : Unable to find deviceId.
03/18/21 08:16:57:194 | [INFO] | | ASU | DeploymentManager | AAMEEUtilities | | | 13236 | The output of process received in execWithOutput :

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hello,

Kindly try this workaround by disabling the following reg entry and restart the machine. HKLM\Software\Policies\Microsoft\Windows\CurrentVersion\Internet Settings\Security_HKLM_only REG_DWORD.

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Community Beginner ,
Mar 19, 2021 Mar 19, 2021

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@TechBurner 

Solution worked for me, even without rebooting the machine.

Thanks

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New Here ,
Mar 21, 2021 Mar 21, 2021

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@TechBurner  what does changing that value do in registry. We have GP that controls IE policy. Is that the only workaround is there a long term fix coming to resolve this issue?

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Adobe Employee ,
Mar 22, 2021 Mar 22, 2021

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Please do not worry, the engineering team is working on it and hopefully, a patch will be released very soon which can be used for the deployment.

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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This happening on Adobe products built with the Admin console, Photoshop as an axample.

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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What are the implications of changing this policy?

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Once the package is installed, you can revert back to the registry settings.

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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Security Zones: Use only machine settings | Windows security encyclopedia (windows-security.org)

 

Applies security zone information to all users of the same computer. A security zone is a group of Web sites with the same security level.If you enable this policy changes that the user makes to a security zone will apply to all users of that computer.If you disable this policy or do not configure it users of the same computer can establish their own security zone settings.This policy is intended to ensure that security zone settings apply uniformly to the same computer and do not vary from user to user.Also see the "Security zones: Do not allow users to change policies" policy.

 

The Key represents a Group Policy. Means, you could leave the key, it will be rewriten bei the Client side Group Policy refresh. Clients usualy refresh Group Policy every 90 minutes anyway.

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Hi Everyone.

The issue with CCD installation failing when Security_HKLM_only is set should now be resolved. The fix is now available and any new console package built from the console shouldn't exhibit the issue.

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Community Beginner ,
Mar 23, 2021 Mar 23, 2021

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So the impications are "If you disable this policy or do not configure it users of the same computer can establish their own security zone settings."

This does not seem to be a policy that should be disabled, even if the GPO changes it back in 90 minutes or whatever the enterprise policy refresh setting are set to.

 

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