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Error stating subscription needs to be extended

New Here ,
Feb 04, 2017

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Hello guys, my school offered us all Adobe products for 3 years. So every student got a download link for all the programs. I didn't need to install Creative Cloud and it worked completely fine without it. Then some problem occured and these licenses didn't work anymore saying the subscription needed to be extended. Because I had to do an art project in school I panicked and downloaded Creative Cloud. Now my teacher wrote an Email to us saying that the licenses work again. But not for me. I tried to deinstall everything but I can't. Now I dont know what to do. Hopefully one of you can help me

Did you sign in to the application to activate it? Or was is a device license or serial number?

What were the versions of the applications?

If you normally sign in to active try the following:

  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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Error stating subscription needs to be extended

New Here ,
Feb 04, 2017

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Hello guys, my school offered us all Adobe products for 3 years. So every student got a download link for all the programs. I didn't need to install Creative Cloud and it worked completely fine without it. Then some problem occured and these licenses didn't work anymore saying the subscription needed to be extended. Because I had to do an art project in school I panicked and downloaded Creative Cloud. Now my teacher wrote an Email to us saying that the licenses work again. But not for me. I tried to deinstall everything but I can't. Now I dont know what to do. Hopefully one of you can help me

Did you sign in to the application to activate it? Or was is a device license or serial number?

What were the versions of the applications?

If you normally sign in to active try the following:

  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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59

Likes

Translate

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Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Feb 06, 2017

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Did you sign in to the application to activate it? Or was is a device license or serial number?

What were the versions of the applications?

If you normally sign in to active try the following:

  1. Ensure you are using the correct Adobe ID - if added to the dashboard as Federated ID or Enterprise ID make sure you are choosing the 'Enterprise' option when logging in.
  2. Sign out and sign back in to the software by going to Help>Sign Out
  3. Make sure you are connected to the internet
  4. The opm.db file contains cached user login information and deleting this file is a useful troubleshooting step. Once deleted a fresh file will be automatically created when you launch Creative Cloud and log back in.
    • Close the Creative Cloud application.
    • Navigate to the OOBE folder.
      Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
      Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
    • Delete the opm.db file.
    • Launch Creative Cloud.

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Translate

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Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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