Expected behaviour when using Acrobat in Citrix

Report · Oct 05, 2017

Hi all,

We have a client who has 3 named users across a group of 7 Citrix servers. I've used the Creative Cloud Packager to create a named user deployment of Acrobat Pro (after many hours of reading, I think this may have been the wrong utility to use) and deployed it across the servers.

Currently, named users have to sign in when they log on to a new server. They are already signed in if they log on to a server they've previously logged on to. Is this expected behaviour? Or should users only need to sign in once?

Cheers,

Simon

Report · Oct 06, 2017

Hi Simon,

I'm a little confused about the question. Signing in is the same as logging on, so a rewrite of the next to last sentence is:

"They are already signed in if they signed in to a server they've previously signed in to."

Can you rephrase the question?

Report · Oct 12, 2017

Hi brogers123,

Sorry, I do realise using signing in and logging in can be confusing. To clarify what I mean:

Logging in - logging in to a Citrix server.

Signing in - signing in to Acrobat DC.

I'll outline our situation. We have 3 Citrix servers (CX1, CX2, CX3) with Acrobat DC installed. Our client has 3 named licenses.

UserA logs onto CX1. They have to sign in to Acrobat to use it. After that, whenever UserA logs into CX1, Acrobat is already signed in.

UserA logs onto CX2. They have to sign in to Acrobat to use it. After that, whenever UserB logs into CX2, Acrobat is already signed in.

My question is, is that expected behaviour? Or should UserA only need to sign in to Acrobat once, and after that they will already be signed in to Acrobat on all servers?

Basically, is the sign in info stored in the user's local profile or roaming profile?

Report · Oct 13, 2017

Under the Named User Licensing each user has their own Adobe ID. The do NOT share an Adobe ID and Citrix uses Roaming Profiles. So under Name User Licensing UserA signed into CX1 and true, whenever UserA logs into CX1, Acrobat is already signed into Acrobat. The licensing information for UserA is kept in their Roaming Profile.

When UserA logs into CX2. They may have to sign into Acrobat the first time to use it because their Roaming Profile is not set up for CX2. However when UserB logs into CX2 they should have their own Roaming Profile and therefore their own preferences. They would then be required to sign into Acrobat just like UserA and then subsequent logons into CX2 they would not have to sign into Acrobat just like UserA. Just like UserA, UserB's licensing information is in their Roaming Profile.

Report · Aug 01, 2018

Hi Steve,

Just want bit more clarification this one.

Our setup of a particular client is with 7 Citrix servers with Acrobat DC installed. I will explain the situation:

-UserA logs onto CX1. They have to sign in to Acrobat to use it and whenever UserA logs back to CX1, Acrobat is already signed in (because the licensing information for UserA is kept in the Roaming Profile).

-Next day, UserA logs in to CX2. They have to sign in to Acrobat to use it and whenever UserA logs back to CX1, Acrobat is already signed in (because the licensing information for UserA is kept in the Roaming Profile).

- Third day, UserA logs in to CX3. They can't login Acrobat and get "Limit Reached" You're licenced to use this software on two computers. At this stage user has been asked to sign out of the other computers to sign in on third CX3.

My question is that what should be the expected behavior of login to different server each time. Do they need to sign out of previous server each time they change to CX4, CX5, CX6 and come back to old CX? As mentioned already that the UserA has 7 Citrix servers environment.

Regards,

Tej

Report · Aug 02, 2018

Once the two license limit is reached a dialog will ask if they want to remove license from the other machines. The answer is most likely yes, and the new license is granted while the old license is expired.

Report · Aug 08, 2018

Steve Cordero,

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Report · Aug 27, 2018

meenakshin83966505,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies.

Ticket ID: IAZ-790-93413

Subject: Reply marked as helpful on Expected behaviour when using Acrobat in Citrix

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Type: Incident

Status: Open

Priority: Normal

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Expected behaviour when using Acrobat in Citrix

1 Correct answer