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Extra '/' in file download path resulting in 404 error.

Community Beginner ,
Apr 10, 2018

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Hi All,

I am in the process of building a Creative Cloud update server. I have followed steps in the guide and configured IIS8, as per the instructions.

Upon testing on the client side, I am unable to install applications via the Creative Cloud app. I can see the apps and have the option to install, however the install fails. Having reviewed the DLM.log file,  I am seeing '404 error' messages against file downloads. The path from which the file is being downloaded has extra forward slashes present, hence resulting in an invalid directory.

As an example, one line shows 'The file to be downloaded is 'http://xxxxxxxxx.co.uk//ACC/services/ffc/packages//PHSP/19.1.3/win64/Application.json?name=PHSP&vers...'.

Other lines, reference the 'ACC' directory with the correct path (e.g. 'The file to be downloaded is http://xxxxxxxxx.co.uk/ACC/services/ffc/products/ffc.xml?&platform=win64,win32&_type=xml&productType...) and don't produce errors.

Can anyone tell me where the config is which determines the URL from which it obtains the file? I've looked at the override files and there are no paths with double slashes.

Any assistance would be appreciated.

Many Thanks,

Gary

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Extra '/' in file download path resulting in 404 error.

Community Beginner ,
Apr 10, 2018

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Hi All,

I am in the process of building a Creative Cloud update server. I have followed steps in the guide and configured IIS8, as per the instructions.

Upon testing on the client side, I am unable to install applications via the Creative Cloud app. I can see the apps and have the option to install, however the install fails. Having reviewed the DLM.log file,  I am seeing '404 error' messages against file downloads. The path from which the file is being downloaded has extra forward slashes present, hence resulting in an invalid directory.

As an example, one line shows 'The file to be downloaded is 'http://xxxxxxxxx.co.uk//ACC/services/ffc/packages//PHSP/19.1.3/win64/Application.json?name=PHSP&vers...'.

Other lines, reference the 'ACC' directory with the correct path (e.g. 'The file to be downloaded is http://xxxxxxxxx.co.uk/ACC/services/ffc/products/ffc.xml?&platform=win64,win32&_type=xml&productType...) and don't produce errors.

Can anyone tell me where the config is which determines the URL from which it obtains the file? I've looked at the override files and there are no paths with double slashes.

Any assistance would be appreciated.

Many Thanks,

Gary

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Adobe Employee ,
Apr 11, 2018

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The config files generated with AUSST are placed in the following directories:

In Windows:

%ProgramData%\Adobe\AAMUpdater\1.0\AdobeUpdater.Overrides

%ProgramFiles(x86)%\Common Files\Adobe\UpdaterResources

In Mac OS X:

/Library/Application Support/Adobe/AAMUpdater/1.0/AdobeUpdater.Overrides

(see https://helpx.adobe.com/enterprise/package/help/update-server-setup-tool.html#Generatingclientconfig...)

Check if your server URL has a trailing slash and remove it if necessary.

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Community Beginner ,
Apr 11, 2018

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Thanks for the reply. I managed to work this out through elimination, removing the slash before or after affected paths, from the generated override config file.

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