Highlighted

Federated ID - Access Denied

New Here ,
Sep 29, 2015

Copy link to clipboard

Copied

We have federated id setup for our users but when a user tries to login the user gets an access denied message.  We have assigned the users to an entitlement.  Is there some step we missed or is there any troubleshooting documentation available to reference?

Views

1.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Federated ID - Access Denied

New Here ,
Sep 29, 2015

Copy link to clipboard

Copied

We have federated id setup for our users but when a user tries to login the user gets an access denied message.  We have assigned the users to an entitlement.  Is there some step we missed or is there any troubleshooting documentation available to reference?

Views

1.6K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 30, 2015

Copy link to clipboard

Copied

Hi,

The principle documents for this can be found here:

https://helpx.adobe.com/enterprise/help/configure-sso.html

Unable to Sign In to Adobe Products, Services or Mobile Apps with Federated ID (SSO): Error "Could n...

Principle things to look at are whether the correct certificate format has been uploaded to the dashboard, and whether the FirstName, LastName and Email attributes are passed by the Identity Provider.

You can use the SAML Tracer tool to get logs and help debug

https://addons.mozilla.org/en-US/firefox/addon/saml-tracer/

If the problem persists I would recommend opening a support ticket from your dashboard, go to the Support tab to do this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...