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Font Folio Edu Ess install file

New Here ,
Jan 11, 2017 Jan 11, 2017

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I've logged into my account on the LICENSING WEBSITE (LWS) and under RETRIED SERIAL NUMBERS, I can see my serial number for Font Folio Edu Ess but I cannot find where I can download the software.  I see my serial number, edu user ID, etc.  Where do I need to look to find the download file for my user?

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Adobe Employee , Jan 12, 2017 Jan 12, 2017

I checked your account and you do not have Font Folio under that End User ID available for download.

I believe it should be there, please contact our support team and they should be able to assist.

Contact Customer Care

The font folio is collection of fonts,  so we don't make this available for download.

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Adobe Employee ,
Jan 12, 2017 Jan 12, 2017

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Adobe Employee ,
Jan 12, 2017 Jan 12, 2017

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Details on software downloads from LWS are found here: Adobe Licensing Website | Serial numbers, orders, and accounts

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New Here ,
Jan 12, 2017 Jan 12, 2017

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I've been there and I see the LICENSE information but I do NOT see a place for me to download the software.  Just my serial number, etc.  I need a download link.

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Adobe Employee ,
Jan 12, 2017 Jan 12, 2017

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From the licenses menu do you have a Download option?

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New Here ,
Jan 12, 2017 Jan 12, 2017

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yes, and these are the items I see but under my LICENSING tab, I see this:

Where do I need to go to get the download for the product listed on this second screen shot?  Could someone just send me a download link that I could plug my serial number into?

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Adobe Employee ,
Jan 12, 2017 Jan 12, 2017

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I checked your account and you do not have Font Folio under that End User ID available for download.

I believe it should be there, please contact our support team and they should be able to assist.

Contact Customer Care

The font folio is collection of fonts,  so we don't make this available for download.

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