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Freeze issue

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Oct 07, 2015

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Hello,

One of my users is experiencing a problem with Adobe Acrobat :

Acrobat goes back to the "not responding" when the user opens a PDF. But the problem is not

occuring everytime.

Thanks for you help.

PS : Here is the log :

Description:

A problem caused this program to stop
interacting with Windows.

Problem signature:

Problem Event Name:                       AppHangB1

Application Name:                            Acrobat.exe

Application Version:                          10.1.1.33

Application Timestamp:                    4e64e9d5

Hang Signature:                                 bd81

Hang Type:                                         1

S Version:                                           6.1.7601.2.1.0.256.48

Locale ID:                                           4108

Additional Hang Signature 1:            bd81abc710ea053134b4d51418f33714

Additional Hang Signature 2:            5efd

Additional Hang Signature 3:            5efd8a25ef5ca94956cd590e7f8bd07c

Additional Hang Signature 4:           bd81

Additional Hang Signature 5:           bd81abc710ea053134b4d51418f33714

Additional Hang Signature 6:           5efd

Additional Hang Signature 7:           5efd8a25ef5ca94956cd590e7f8bd07c

Topics

Acrobat

Views

185

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Freeze issue

New Here ,
Oct 07, 2015

Copy link to clipboard

Copied

Hello,

One of my users is experiencing a problem with Adobe Acrobat :

Acrobat goes back to the "not responding" when the user opens a PDF. But the problem is not

occuring everytime.

Thanks for you help.

PS : Here is the log :

Description:

A problem caused this program to stop
interacting with Windows.

Problem signature:

Problem Event Name:                       AppHangB1

Application Name:                            Acrobat.exe

Application Version:                          10.1.1.33

Application Timestamp:                    4e64e9d5

Hang Signature:                                 bd81

Hang Type:                                         1

S Version:                                           6.1.7601.2.1.0.256.48

Locale ID:                                           4108

Additional Hang Signature 1:            bd81abc710ea053134b4d51418f33714

Additional Hang Signature 2:            5efd

Additional Hang Signature 3:            5efd8a25ef5ca94956cd590e7f8bd07c

Additional Hang Signature 4:           bd81

Additional Hang Signature 5:           bd81abc710ea053134b4d51418f33714

Additional Hang Signature 6:           5efd

Additional Hang Signature 7:           5efd8a25ef5ca94956cd590e7f8bd07c

Topics

Acrobat

Views

186

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 12, 2015

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Hi sebastianhdpwll,

Open Acrobat, navigate to Help menu & Check for the updates.

Regards,

Aadesh

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