Freeze issue

[Guest]

Hello,

One of my users is experiencing a problem with Adobe Acrobat :

Acrobat goes back to the "not responding" when the user opens a PDF. But the problem is not

occuring everytime.

Thanks for you help.

PS : Here is the log :

Description:

A problem caused this program to stop
interacting with Windows.

Problem signature:

Problem Event Name:                       AppHangB1

Application Name:                            Acrobat.exe

Application Version:                          10.1.1.33

Application Timestamp:                    4e64e9d5

Hang Signature:                                 bd81

Hang Type:                                         1

S Version:                                           6.1.7601.2.1.0.256.48

Locale ID:                                           4108

Additional Hang Signature 1:            bd81abc710ea053134b4d51418f33714

Additional Hang Signature 2:            5efd

Additional Hang Signature 3:            5efd8a25ef5ca94956cd590e7f8bd07c

Additional Hang Signature 4:           bd81

Additional Hang Signature 5:           bd81abc710ea053134b4d51418f33714

Additional Hang Signature 6:           5efd

Additional Hang Signature 7:           5efd8a25ef5ca94956cd590e7f8bd07c

[AadeshSingh]

Hi sebastianhdpwll,

Open Acrobat, navigate to Help menu & Check for the updates.

Regards,

Aadesh