Getting ACC Error

[anna66840482]

After installing CC I get the below error when trying to run it.  Repair does not work.  I have used the removal tool and have gone through the registry to remote it and have reinstalled it and get the same result.

[KanikaS]

Hi Ann,

Sorry for the inconvenience!

Kindly follow the steps shared in the link for help: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Hope this helps!

Meanwhile, moving this discussion to correct forum for further help.

Moving to Creative Cloud Download & Install

Feel free to update the thread for any other questions.

Thanks

Kanika

[anna66840482]

I have tried what is suggested and that did not work.  I am still getting the same error.

[Jeff A Wright]

Ann, sorry to hear that you continue to face errors when attempting to open the Adobe Creative Cloud desktop application.  Did you receive any error messages while renaming the OOBE folder per the suggestions offered by Kanika?  What about after you set up a new local administrator account?  Did you receive any different errors in the newly created account?

[anna66840482]

This happens with both new packages that I have tries.  One with Remote Update and one without.  I have tried almost all of the suggested fixes.  Because of security I am not able to create a new admin account.

[Jeff A Wright]

Ann, creating new installation packages will not resolve a damaged installation of the Creative Cloud desktop app.  You mentioned that you are attempting to install packages.  What type of Creative Cloud membership did you organization purchase?

[anna66840482]

We have Team.

[Jeff A Wright · Accepted solution]

Moving this discussion to the Deployment for Creative Cloud for Team, Enterprise, & CS forum.

Thanks, Ann for the update.

If you feel you have implemented all four solutions in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged then please see Creative Cloud for team for information on how you can schedule a session with a Creative Cloud for Team expert to directly address the error.

If you do have any questions regarding the four solutions listed in Adobe Creative Cloud, needed to resolve this problem, is missing or damaged then please update this public forum discussion, Ann.