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Hanging at "signing in" with Adobe Enterprise ID

New Here ,
Apr 18, 2018

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HI All,

We're having trouble with some of our mobile users. We have the Enterprise suite, and some mobile users get hung on the "signing in" screen when logging into mobile apps (e.g., lightroom) on their ipads. Users will enter their enterprise user id, hit enter, but the user never arrives at the login screen to enter their ID/password. They just get hung up on "signing in". This seems to be happening on ipad pros. All apps have been deleted and reisntalled. This is not limited to a single app. If a user has this issue, it's with all the adobe mobile apps. Any help would be appreciated. Thanks!

Todd

Hi,

Is this for Single Sign-On with Federated ID type?

Please refer to this article ATS compliance for SSO server

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Hanging at "signing in" with Adobe Enterprise ID

New Here ,
Apr 18, 2018

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HI All,

We're having trouble with some of our mobile users. We have the Enterprise suite, and some mobile users get hung on the "signing in" screen when logging into mobile apps (e.g., lightroom) on their ipads. Users will enter their enterprise user id, hit enter, but the user never arrives at the login screen to enter their ID/password. They just get hung up on "signing in". This seems to be happening on ipad pros. All apps have been deleted and reisntalled. This is not limited to a single app. If a user has this issue, it's with all the adobe mobile apps. Any help would be appreciated. Thanks!

Todd

Hi,

Is this for Single Sign-On with Federated ID type?

Please refer to this article ATS compliance for SSO server

Views

927

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 19, 2018

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Hi,

Is this for Single Sign-On with Federated ID type?

Please refer to this article ATS compliance for SSO server

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New Here ,
Jan 09, 2020

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Also having this issue. 

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