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Have CC for Teams, but not all apps available under Add License

New Here ,
Dec 19, 2017

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My company has a CC for Teams subscription with several assigned licenses for Acrobat Pro DC and InDesign, as well as 3 unassigned licenses for InDesign.  My manager now wants a couple of us to have licenses for Illustrator, but on the Manage Teams page under the Add License drop down, there is no option for Illustrator (or Photoshop or other apps besides those we have already and Stock). 

I contacted Customer Support to see if we could trade out an InDesign license for an Illustrator license.  The tech said yes, this was possible.  He was able to cancel one of the vacant InDesign licenses and then had me go to the business page on the website to buy Illustrator, which I did.  My understanding from the tech is that the Illustrator license would appear in our CC for Teams account after payment cleared (within 24 hours), and I would be able to assign it just like the other licenses.  It's been several days, and Illustrator has yet to appear.  

Does anyone know what went wrong, or how I get Illustrator as an option under "Add License" in the Manage Teams page?

Thank you!

Jane

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Have CC for Teams, but not all apps available under Add License

New Here ,
Dec 19, 2017

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My company has a CC for Teams subscription with several assigned licenses for Acrobat Pro DC and InDesign, as well as 3 unassigned licenses for InDesign.  My manager now wants a couple of us to have licenses for Illustrator, but on the Manage Teams page under the Add License drop down, there is no option for Illustrator (or Photoshop or other apps besides those we have already and Stock). 

I contacted Customer Support to see if we could trade out an InDesign license for an Illustrator license.  The tech said yes, this was possible.  He was able to cancel one of the vacant InDesign licenses and then had me go to the business page on the website to buy Illustrator, which I did.  My understanding from the tech is that the Illustrator license would appear in our CC for Teams account after payment cleared (within 24 hours), and I would be able to assign it just like the other licenses.  It's been several days, and Illustrator has yet to appear.  

Does anyone know what went wrong, or how I get Illustrator as an option under "Add License" in the Manage Teams page?

Thank you!

Jane

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Dec 19, 2017 0
Adobe Employee ,
Dec 19, 2017

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Hi Jane,

I am moving this discussion to Deployment for Creative Cloud for Team, Enterprise, & CS community as experts here will be able to assist quick and better with your query.

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