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High School Teacher- Covid19- Trial or Buy and NOT free

New Here ,
Apr 08, 2020

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I am a web design teacher and due to covid our IT department was able to get us the home accounts for COVID19. I logged in to do this and unfortuanelty it prompts me with a 7 day free trial then to buy and not a free verison so how do I get the free trial on my account. Help!

Yes, I have checked and the Brighton Area Schools have been provisioned successfully.

If you are unable to activate your apps even after trying the steps shared above then please contact your admin and ask them to check if your email id was added to the Admin console.

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COVID EDU Access

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High School Teacher- Covid19- Trial or Buy and NOT free

New Here ,
Apr 08, 2020

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I am a web design teacher and due to covid our IT department was able to get us the home accounts for COVID19. I logged in to do this and unfortuanelty it prompts me with a 7 day free trial then to buy and not a free verison so how do I get the free trial on my account. Help!

Yes, I have checked and the Brighton Area Schools have been provisioned successfully.

If you are unable to activate your apps even after trying the steps shared above then please contact your admin and ask them to check if your email id was added to the Admin console.

Topics

COVID EDU Access

Views

1.4K

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Adobe Employee ,
Apr 08, 2020

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Hi there,

 

"In some cases, users may see Try or Buy options on a few pages on the Adobe website. Users can ignore these options as they don't need to purchase any product or provide any payment information to use the apps.

Users can launch the installed apps directly. For example, using the Windows Start menu or the macOS Launcher." Source: https://helpx.adobe.com/enterprise/kb/covid-19-education-labs.html#FrequentlyAskedQuestions

 

This means you can download the apps and sign in with your school email id and you should be good to go.

Let us know if you see any trial messages even after launching the CC apps.

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New Here ,
Apr 08, 2020

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It will not let me download or install Photoshop or Illustrator which is
what I need, all it says is Try or Buy

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New Here ,
Apr 08, 2020

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Screen Shot 2020-04-08 at 6.58.57 PM.png

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New Here ,
Apr 08, 2020

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I pushed try on Photoshop again to download it back on my Mac and opened it and it still says--- try 5 days left.Screen Shot 2020-04-08 at 7.05.46 PM.png Help please!

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Adobe Employee ,
Apr 09, 2020

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Hey, I have reviewed your school's details and it has been provisioned successfully, this seems like a technical issue at your end.

Please try the steps shared in the following help document and see if that helps: https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html (try the steps under solution 2 and 4)

 

Let us know if this helps.

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New Here ,
Apr 09, 2020

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Brighton High School (Michigan) maybe Brighton Area Schools if that doesn't
work.

--
--
All communications on this system are subject to the Brighton Area
Schools Acceptable Use Policy, available at
http://links.brightonk12.com/​aup

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Adobe Employee ,
Apr 09, 2020

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Yes, I have checked and the Brighton Area Schools have been provisioned successfully.

If you are unable to activate your apps even after trying the steps shared above then please contact your admin and ask them to check if your email id was added to the Admin console.

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New Here ,
May 11, 2020

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Hello, I am having this same issue. I cannot figure out how to convert my trial to a school/educatory account. I have read through the steps you shared but they do not seem to be helpful in this instance. Please advise....

 

Jillian Richards

Coppell ISD

Coppell, TX

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Adobe Employee ,
May 12, 2020

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Hi Jillian, 

 

Could you please share your school email ID and your school's name with me in a personal message, I'll check the details and get back to you. 

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