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How do I get support if I use an Enterprise account?

New Here ,
Jul 27, 2017

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So I use the Adobe CC products and I'm having an issue with Premiere that no one seems to have had before, and I'd like to contact support chat. However, the site won't let me log in with an Enterprise account; it wants me to use an Adobe ID. No problem, I already made one before I used Enterprise, and you're looking at it.

However, when I log in with my Adobe ID, I'm only given the options to ask for help on free programs that I'm not using and a few other things I'm not looking for help on, presumably because I have never bought anything on this account.

How do I get live support in this case? Please tell me I don't have to do something convoluted through my own IT department or the corporate bureaucracy. Although I can try that if necessary.

I talked to our IT team and they said they'd talk with the corporate higher-ups to see if we have a special support contract with Adobe.

Please ask your enterprise system administrator to open a support case with your contact information and details the version of Premiere Pro which you are using, operating system along with any other relevant details via the Admin Console in order for us to address this.

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How do I get support if I use an Enterprise account?

New Here ,
Jul 27, 2017

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So I use the Adobe CC products and I'm having an issue with Premiere that no one seems to have had before, and I'd like to contact support chat. However, the site won't let me log in with an Enterprise account; it wants me to use an Adobe ID. No problem, I already made one before I used Enterprise, and you're looking at it.

However, when I log in with my Adobe ID, I'm only given the options to ask for help on free programs that I'm not using and a few other things I'm not looking for help on, presumably because I have never bought anything on this account.

How do I get live support in this case? Please tell me I don't have to do something convoluted through my own IT department or the corporate bureaucracy. Although I can try that if necessary.

I talked to our IT team and they said they'd talk with the corporate higher-ups to see if we have a special support contract with Adobe.

Please ask your enterprise system administrator to open a support case with your contact information and details the version of Premiere Pro which you are using, operating system along with any other relevant details via the Admin Console in order for us to address this.

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Most Valuable Participant ,
Jul 27, 2017

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Adobe Community Professional ,
Jul 27, 2017

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Adobe Employee ,
Jul 27, 2017

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Please ask your enterprise system administrator to open a support case with your contact information and details the version of Premiere Pro which you are using, operating system along with any other relevant details via the Admin Console in order for us to address this.

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New Here ,
Jul 27, 2017

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OK, I did something like that and it turns out that we do have a support contract with Adobe. They are opening a support case with Adobe now.

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