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how do we resend a invitation for a team member?

New Here ,
Jul 06, 2015

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We had to build a new computer for a team member.

how do we resend a invitation for a team member?

The concept of invitations has gone away. So nothing to accept and it doesn't expire anymore. User can just sign-in with an account that has the email address that was added and begin using their apps and services.

 

teams-add-user-email.png

 

For more information, on how to add users to your team, see https://helpx.adobe.com/enterprise/using/assign-seats-teams.html

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how do we resend a invitation for a team member?

New Here ,
Jul 06, 2015

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We had to build a new computer for a team member.

how do we resend a invitation for a team member?

The concept of invitations has gone away. So nothing to accept and it doesn't expire anymore. User can just sign-in with an account that has the email address that was added and begin using their apps and services.

 

teams-add-user-email.png

 

For more information, on how to add users to your team, see https://helpx.adobe.com/enterprise/using/assign-seats-teams.html

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Adobe Employee ,
Jul 06, 2015

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Hi Jim,

If the team member already has an active license on the team, you need not re-invite him.

Please refer to the help documents below to download the Adobe CC desktop app:

Creative Cloud for desktop

Download, install, update, or uninstall apps


In case the member did not have an active license, please refer to the help document below:

Manage your Creative Cloud for teams membership


Regards,

Sheena

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Adobe Employee ,
Jul 06, 2015

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New Here ,
Jun 06, 2018

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Dear Adobe Support, thank you for taking what was an incredibly easy, simple process and needlessly complicating it for both the administrator and end user! 

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Community Beginner ,
Sep 18, 2018

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I still can't find how to resend an invite. I ended up just deleting the user and starting over.

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New Here ,
Oct 02, 2018

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I'm having the same issue. Adobe, please put a resend button in your admin portal!

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Adobe Employee ,
Oct 04, 2018

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Hi,

Please confirm what types of license you have. The original question referred to Creative Cloud for Teams - which is a named user only process, so the end user is given entitlement to use the product by the admin on the admin console and then they sign in to the product to pick up that entitlement.

If your user already has entitlement to use the product - which you can see on your admin console - then you do not need to re-invite. They just need to sign in with their Adobe ID.

If they don't then you need to add them to your console and give them entitlement.

If you are using device licenses/serial numbers or something else then please let us know and we will advise accordingly.

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New Here ,
Oct 29, 2018

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Hello Adobe. You seem to be missing the questions below the original post. Can you please tell us how to resend an invitation to a new member in the case that the user did not accept it in time and it has now expired? Your new admin portal has removed the "resend invitation" button. Are we supposed to delete the account and re-create it to do this now?

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Adobe Employee ,
Dec 02, 2019

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The concept of invitations has gone away. So nothing to accept and it doesn't expire anymore. User can just sign-in with an account that has the email address that was added and begin using their apps and services.

 

teams-add-user-email.png

 

For more information, on how to add users to your team, see https://helpx.adobe.com/enterprise/using/assign-seats-teams.html

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