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How to DEPLOY CC!

Community Beginner ,
Dec 10, 2018

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I've now been on hold with Adobe 3 hours and 27 minutes trying to get an answer... They're still not answering. For real.

The kicker is this is probably not that hard! But they make it very difficult...

In our admin console (for education), it looks like this:

1.JPG

We used to just add email addresses and then sign into the product with that email.

The "How to Deploy Devices" button leads to an outdated video.

2.JPG

And my products say this:

3.JPG

I've created a million different packages with different options. It says it's installed. It's still asking for a trial or a serial number which I can't get either.

WHY does adobe cost a FORTUNE again!?! There should be help when I call! 3 hours 34 minutes now...

Hi alisterblack,

I read this again and think I figured it out. I did just simply need to sign out of creative cloud. Then run the installer again. like I said originally I figured it was simple. What ISN'T simple is getting help from adobe! Thank you for helping me! You're the only one. !!! hehe.

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How to DEPLOY CC!

Community Beginner ,
Dec 10, 2018

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I've now been on hold with Adobe 3 hours and 27 minutes trying to get an answer... They're still not answering. For real.

The kicker is this is probably not that hard! But they make it very difficult...

In our admin console (for education), it looks like this:

1.JPG

We used to just add email addresses and then sign into the product with that email.

The "How to Deploy Devices" button leads to an outdated video.

2.JPG

And my products say this:

3.JPG

I've created a million different packages with different options. It says it's installed. It's still asking for a trial or a serial number which I can't get either.

WHY does adobe cost a FORTUNE again!?! There should be help when I call! 3 hours 34 minutes now...

Hi alisterblack,

I read this again and think I figured it out. I did just simply need to sign out of creative cloud. Then run the installer again. like I said originally I figured it was simple. What ISN'T simple is getting help from adobe! Thank you for helping me! You're the only one. !!! hehe.

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Dec 10, 2018 0
Community Beginner ,
Dec 10, 2018

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The phone just disconnected me at 4 hours....

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Dec 10, 2018 0
Adobe Employee ,
Dec 11, 2018

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Hi,

Device licenses cover versions of the products up to CC 2018, but your screen shot is showing CS6.

This document will give you further information. Create packages with Adobe Creative Cloud for education device licenses

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Dec 11, 2018 0
Community Beginner ,
Dec 12, 2018

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Hi alisterblack! THANK YOU for this help. I think we're getting close. Now it installed Photoshop 2017 and 2019 CC, but it's still trial versions. It asked me to sign in, but there won't be a match because the admin console won't have my login info. Do I need to create a license file instead?

PS CC 2017

4.JPG

PS CC 2019:

5.JPG

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Dec 12, 2018 0
Adobe Employee ,
Dec 13, 2018

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Hi,

Device licenses do not cover CC 2019 products, but earlier products are fine.

In the creative cloud packager you should see the deployment pool of licenses available to you.

When you deploy the applications do not sign in with an Adobe ID as this should impact the licenses.

If you need direct help I would consider opening a case from the support tab of your admin console.

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Dec 13, 2018 0
Community Beginner ,
Dec 17, 2018

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Hi alisterblack,

You are the ONLY person who will talk to me. I tried to open a case. I've put my text in there, no response. I've emailed them. No response. I've been directed to the "contact customer care" page more times than I can count! They always just tell me to call. I'm at my wits end. This has been a ten hour project (NO exaggeration).


Can you help? I downloaded this. But it's downloading 2019 cc. I already have cs6 and I'm assuming that's what I am renewing? How do I renew the license without logging in as me? Is there a serial number somewhere? I just don't know what to do at this point. Any help would be so appreciated.

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Dec 17, 2018 0
Community Beginner ,
Dec 17, 2018

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BTW I am now using the trial version of the software. After the school holiday break, it will be expired and I use the products every day...

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Dec 17, 2018 0
Community Beginner ,
Dec 17, 2018

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Hi alisterblack,

I read this again and think I figured it out. I did just simply need to sign out of creative cloud. Then run the installer again. like I said originally I figured it was simple. What ISN'T simple is getting help from adobe! Thank you for helping me! You're the only one. !!! hehe.

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Dec 17, 2018 1